Customer Service Human Resources

Janet Mullen

918-***-**** *****.**********@*******.*** Tulsa, OK 74128

SUMMARY

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLS

Customer Relations

Verbal Communication

Social Perceptiveness

Flexible and Adaptable

Clerical Support

Remote Office Availability

Excellent Communication

Time Management

Problem Resolution

Self-Motivated

EXPERIENCE

Group Benefits CSR, The Hartford Insurance Group, September 2022-June 2023 Hartford, CT

Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.

Navigated computer system to look up customer information and update policies. Asked probing questions and offered solutions to resolve customer issues. Responded to queries, solved or referred problems and followed up with clients to increase satisfaction.

Office Specialist, Counseling And Recovery Services of Oklahoma, April 2014-August 2022 Tulsa, OK

Oversaw office inventory by restocking supplies and submitting purchase orders. Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation. Monitored calendars and scheduled appointments based on availability and established load limits.

Answered phone calls and welcomed visitors to office. Greeted visitors or callers to handle questions or direct to appropriate staff. Identified issues and utilized emotional intelligence and diplomatic communication to defuse. EDUCATION AND TRAINING

Some College (No Degree)

Human Resources Training, Tulsa Community College, Tulsa OK

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