Customer Service Supply Chain

MELVIN J. KOMEN

Moreno valley, CA 951-***-**** ***********@*****.***

Business Administration Supply Management Logistic & Procurement Customer Service

CAREER PROFILE

Diligent and highly organized professional with over 12 years of experience in logistics, procurement, supply chain, and customer management providing competent operational and efficient business solutions. Recognized for well-developed cross-cultural competency strengthened by international experience, outstanding communication skills and ability to bring diverse groups of people together for a mission and delivering on various projects on time and within the budget. Dedicated to improving efficiency and quality assurance at work in dynamic environments including positions with high-pressure. Known for implementation and adherence to policies and set standards including ensuring compliance to OSHA safety rules to prevent injuries and accidents. Known for revamping processes that improve efficiencies and reduce operational costs whilst increasing overall employee’s engagement and performance to increase revenue and profits.

CAREER HIGHLIGHTS

•Technical Skills: Strong ability to use technology using different systems and applications to provide business solutions

•Project Management: Well-equipped to successfully execute on projects from the start to closure with excellence

•Client Management: Outstanding diverse customer satisfaction and client’s manager provider with 10+ years’ international experience. Naturally talented in managing strategic relationships with clients that result into more business and satisfaction.

•Proficient in Budgeting and financial planning, identifying opportunities to increase revenue and cut down expenses

COMPETENCIES & SKILLS

Ability to use word

Ability to use Excel

Tracking Data

Proficient use of Epic

Excellent use of Rover

Inventory Planning

Quality Assurance

Customer Service

Sourcing

Inventory Planning/Forecasting

Compliance

Financial Planning & Budgeting

Process Improvement

Employee Performance Improvement

Vendor Sourcing

Forecasting

OSHA

Typing speed of 60 WPM

Strategic Management

Procurement

Forming Strategic Relationships

Supply Management

Safety-Minded

Management & Leadership

PROFESSIONAL EXPERIENCE

Nursing Assistant, Riverside university health systems, Arlington campus Riverside,CA 07/23/2020- Present

.Worked in the Emergency department

.Assisted in processing and admitting the Patients

.Assisting the patients with the ADLs

. Answering phone calls

. Maintained proper records of patients medical histories

.Followed health guidelines as directed by the hospital to ensure patient and coworker safety.

.Aided patients with basic care and tasks, providing personalized care to over 10 patients everyday

.

Nursing assistant, Reche canyon rehabilitation center Colton,CA 02/14/2020-07/23/2020

. assisting the patients with the ADLs

. Taking vitals

. Answering calls

.Assisting patients with showers

. maintained proper records of patients medical histories

.followed health guidelines as directed by the hospital to ensure patient and coworker safety.

Procurement Officer, Nicomel Enterprises, City, ST 05/2015-08/2019

•Customer service

•Answered calls from clients and vendors

•Developed correspondence and typing assignments

•Maintained and ensured high quality products procurement by participating in continuous improvement activities and inspection

•Resolved over 3,000 vendor/contractor grievances and claims against suppliers preventing lawsuits and heavy fines

•Oversaw a team of 40 staff ensuring total compliance and adherence to governmental and organizational rules and regulations

•Actively sought for strategic vendors and suppliers who meet quality standards and criteria to partner with

•Negotiated contracts and formulate policies that create a win situation with guaranteed ROI for the company

•Proactively conducted market analysis to know the availability of material in the present and future markets

•Monitored contract performance and made recommendations, amendments and tracked requisitions, contracts, and orders status

•Prepared and maintained purchasing files, reports, and prices. Also monitored orders and POs ensuring proper billing

•Participate in preparing annual budgets, expenditures, and revenue while evaluating performance against set revenue goals

•Recognized for building and maintaining good relationships with existing clients while attracting new ones continuously

Procurement Supervisor, National Housing Corporation, Nairobi, Kenya 02/2014- 05/2015

•Managed schedules with high coordination prioritizing tasks and events accommodating 95% impromptu meetings

•Ensured 100% response rate to interactive Customer Evaluation (IEC) while building good relationship with customers

•Maintained and managed information and files collaborating with admins in their clerical work per the management needs

•Used technology, including Microsoft word, Ms. Excel, and internet to increase efficiency and output

•Improved data-management efficiency to 94% by improving the timeliness and accuracy of data entry processes

•Secured information daily by completing data base backups and protect customers’ confidential information

Procurement, MicroScan Technologies Ltd, City, Kenya 03/2013 - 01/2015

•Prepared and Issued Local Purchase Orders (POs) and Local Purchase Services

•Strategically analyzed and prepare proposals for procurement plan after identifying viable opportunities

•Developed and executed procurement support policy, processes, and methodologies to general benefit of all mission units

•Appointed to carry out sourcing for goods and services for strong sourcing skills that resulted in high profitability

•Placed orders on behalf of the entire organization and helped in delivering merchandize and services to various clients

Procurement, LISCOM Computers & Accessories Limited, Nairobi, Kenya 02/2008-11/2012

•Developed a detailed liquidation and downsizing plan that was adopted by the management to cut down operations successfully

•Oversaw release of peacekeeping cargos ensuring accountability, timeliness, and cost-effectiveness with involved personnel

•Provided training to new hires and cross-trained all teams adequately ensuring smooth operation every day and efficiency

•Coordinated logistics activities related to procurement, funding, substantive units, and humanitarian affairs

•Developed logistical plans for current operations and logistics contingency plans. Ensured consideration of gender-specific needs

EDUCATION

Certified Nurse assistant

Just Harmony nursing INC 01/2020

Master of Science in Procurement & Logistics 11/2016

Jomo Kenyatta University of Agriculture & Technology Nairobi, Kenya

Bachelor of Business Administration, (Procurement and Supply Chain Management) 11/2013

Kenya Methodist University Nairobi, Kenya

Diploma in Business Management 11/2010

Kenya Institute of Management Nairobi, Kenya

ADDITIONAL INFORMATION

Special Skills: Strong Communication, Team Management, Analytical, Attention to Details, Organized, Team Management

Extensive Volunteer: Mentor female youths of color in the immigrant’s communities to make right life decisions

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