Customer Service Representative
Resume:
Focused professional knowledgeable about devising innovative
solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Hardworking and passionate job seeker with strong organizational. Ready to help team achieve company goals.
PROFESSIONAL SUMMARY
Culture Restaurant and Grill - Server
05/2022 - Current
Kashdollsbeautybar - Entrepreneur
Danville, VA • 08/2020 - Current
Dollar General Warehouse - Quality Inspector
06/2020 - 11/2020
WORK HISTORY
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
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Increased sales significantly by upselling higher-end products to customers.
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Worked with POS system to place orders, manage bills, and handle complimentary items.
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Served food and beverages promptly with focused attention to customer needs.
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• Inspected dishes and utensils for cleanliness.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
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Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
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Launched new product lines successfully through comprehensive planning, strategy and research.
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Monitored daily cash discrepancies, inventory shrinkage and drive-off.
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Utilized gauges, tools and equipment to complete in-depth assessments.
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Worked with specific production team members to rectify production issues and maintain high-quality final products.
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Developed checklists to coordinate inspections with departmental managers.
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SKILLS
• Check Payment Processing
• Hospitality Service Expertise
• Cash Register Operations
• Waiting Tables
John M Langston High school
Danville, VA
High School Diploma
EDUCATION
CERTIFICATIONS
• First Aid/CPR Certified
KASHAWNDA RICHARDSON E: *************@*****.***
P: 434-***-****
A: Danville, VA 24540
Home Depot - Customer Service Representative
01/2017 - 03/2019
Telvista - Dedicated worker
05/2014 - 03/2018
Routinely checked measuring equipment to resolve testing problems.
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• Identified and helped resolve non-conforming product issues. Inspected outbound shipments and conducted random
sampling of product quality.
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Maintained up-to-date knowledge of product and service changes.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Trained new personnel regarding company operations, policies and services.
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• Delivered prompt service to prioritize customer needs. Utilized customer service software to manage interactions and track customer satisfaction.
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With excellent communication, time management and
computer skills
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Aiming to leverage my abilities to successfully ll the vacancy at your company
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Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals
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Jotted down customer orders and promptly delivered food and drinks.
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Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
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Prioritized multiple tasks in dynamic environment and stayed calm and composed.
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Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
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Managed strategic and long-range planning efforts, budgeting and program implementation.
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Monitored and assessed people, processes and services to make improvements.
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Led team of lower-level analytical and administrative staff to achieve objectives.
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Managed movement of goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations
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• Planned store layouts or designed displays.
Demonstrated and supported continuous improvement and growth mindset.
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Facilitated involvement of outside constituencies to encourage interdisciplinary collaboration.
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Greeted and informed customers of products, fostering positive store experiences.
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• Resolved and de-escalated issues to address customer concerns. Leveraged POS system to perform purchase transactions for team members and customers.
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• Processed cash, check and credit cards for customer purchases. Bagged or boxed merchandise and prepared packages for shipment.
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Monitored self-checkout stations to assist customers and ensure registers working appropriately.
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Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
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Responded to telephone inquiries and complaints following standard operating procedures.
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• Utilized automated systems to log and retrieve call information. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
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Provided account information to customers and explained bill service policies and customer rights.
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Navigated multiple computer systems and applications and utilized search tools to nd information.
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ACCOMPLISHMENTS
• Bagging Associate
• God store house, Danville, VA Jan 2020 - Mar 2020
• Bill Computation
• Natural Leadership
• Warm and Friendly
• Team Bonding
• POS Inventory System Operation
• Customer Relations
• Active Listening
• Microsoft Word
• Call Center Operations
• Computer Pro ciency
• Multi-Line Phone Talent
• Typing Pro ciency
• Customer Service
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