Customer Service Administrative Assistant
Resume:
LAJOY BARCROFT
*** ********* ***** **** ******** Hill Cove, MD 21226
********@***.***
To obtain a challenging clerical associate position with a company in need of a multi-tasking employee with excellent customer service skills.
EXPERIENCE
NOVEMBER 2019
PRESENT
ADMINISTRATIVE ASSISTANT WOODWARD INSURANCE AGENCY, LLC Assisting customers with home, life, auto, umbrella insurance needs. Providing excellent customer service to our customers via phone, email, or in person. Working with the following
Insurance companies:
Erie
Insurance
Progressive
Loudoun Mutual Insurance
Company
Foremost
Star
Administration Assistant
Duties
General Bookkeeping software to document a busy Insurance book of business. Taking Payments for Insurance Policies.
Responsible for very large
deposits.
Organization of Personal
Records
Multiple Function Agency
with many insured polices.
Keeping files and changes current.
30+ years Customer Service experience
30+ years computer skills, Internet, and general office equipment experience. MAY 2010 - SEPTEMBER
2013
DENTAL ASSISTANT LOUISA COMPREHENSIVE DENTAL
Assisting multiple doctors and patients with varies needs within the dental field.
September 1992 - May
2010
LEAD DENTAL ASSISTANT, PEDIATRIC DENTISTRY AND ORTHODONTICS OF VIRGINIA Assistant to a multi doctor practice. Along with training of new doctors and staff Cited for excellence in interpersonal communications, teamwork, customer service, Flexibility, and reliability.
Received outstanding ratings on all performance
reviews.
Acknowledged for caring relationship development with Pediatric and special needs patients.
Commended for excellent clinical skills and techniques in performing prophylactic cleanings, fluoride
Treatments placing sealants, orthodontic band placement, diagnostic impressions, instrument sterilization and chairside assistant.
Assisted with endodontic and oral surgical
procedures.
In Oral Surgery setting assisted with labial and lingual frenectomies and the extraction of teeth to include third molars.
Learned radiographic technique producing quality radiographs from bitewing x-rays on pediatric and adult patients to full mouth series. Assisted Patients with conscious sedation
procedures.
Proficient in the Dental Lab. Pour ups, mounting cases and making occlusal guards. Assisted front office staff by answering phone calls, scheduling appointments, Treatment plans, checking in and outpatients in a busy multiple doctor practice. Inquiring about insurance benefits for the patients and setting up treatment plans. Ordering of all Dental
Supplies.
Traveled to Many MOM projects in assisting with giving back to the communities. EDUCATION
JUNE
1989
GENERAL STUDIES, LOUISA COUNTY HIGH SCHOOL
Business
JUNE
2021
GENERAL STUDIES, JOHN TYLER COMMUNITY COLLEGE
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