Erika De La Barra

**** ** ** ***

Miami, FL *****

305-***-****

OBJECTIVE: Seeking a position that requires excellent communication, interpersonal and organizational skills.

EDUCATION

University of Miami

Bachelor of Arts

Psychology/Sociology

EXPERIENCE

10/2019-04/01/2023. AvMed

Member Service Representative

• Assisted members with billing questions and taking premium payments

• Educated members about copays and benefits of the plan

• Advised members about resolutions regarding cases and authorization

• Researched and emailed provider and facility information

• Provided member with assistance with online portal 08/2019-10/2019 Holistic Cognitive Therapy

Neurofeedback assistant

• Answer phones

• Set up appointments

• Assist in placing EEG on patients’ heads to proceed with neurofeedback treatment

• Medical billing

11/2018-02/01/2019 Florida foot and ankle

• Assisted podiatrist with scribing patient history

• Answered phones and set up appointments

• Entered patient demographics into EMR

01/2018– 07/2018 Indago Research and Health Clinic Recruiter

• Interviewed patients for recruitment purposes

• Educated patients on the importance of clinical research

• Reviewed patient charts to determine eligibility to participate in a study

• Formatted patient recruitment form with most relevant inclusion and exclusion criteria

05/2016-11/2016 Arthritis Surgery Research Foundation Research Assistant

• Collecting data for research purposes

• Translation of documents

• Updating patient information

• Interviewing patients over the phone

EXTRACURRICULAR ACTIVITIES

• AWARE: peer education on AIDS

• Pre-Medical Society: secretary

• Alpha Epsilon Delta: CEO

• Jackson Memorial Hospital: volunteer in ER and MICU RESEARCH

• University of Miami, Debbie School: Research on deaf children.

• University of Miami, Psychology Department: Hurricane Andrew’s Psychological effects on low income children.

LANGUAGES Fluent in English and Spanish

COMPUTER SKILLS Microsoft Word, Windows, Excel, PowerPoint and Electronic medical records AWARDS Deans’ List

Who’s who among students in American Colleges and Universities REFERENCES Upon Request

Contact this candidate