Technical Solutions Engineer

Jade Shepherd

Permanent Address ********@*****.***

** * ******* ** ***.linkedin.com/in/jadeshepherd

Madison, WI 53703 www.jadeshepherd.myportfolio.com Education

University of Michigan, Ann Arbor, MI Sep 2018 - Apr 2022 Bachelor of Science in Information UX Design

Minor in Applied Statistics

Major GPA: 4.0/4.0 Cumulative GPA: 3.85/4.0

Relevant Coursework: Data-Oriented Programming Laws of UX Studio Needs Assessment & Usability Evaluation Graphic Design Intro to Statistical Computing Interaction Design Studio Web Design Experience

Epic Systems, Technical Solutions Engineer July 2022 - Present Madison, WI

● Responsible for the success of Patient Experience across three major healthcare organizations

● Solve complex problems within the MyChart software and clearly communicate next steps to analysts

● Lead multiple, recurring weekly calls with customer counterparts and monthly calls with C-suite execs

● Manage and prioritize competing tasks, act as point person for outside projects, facilitate usability tests

● Tackle integrated issues with various internal teams and external stakeholders Thomson Reuters, Product Analyst Intern May 2021 - Aug 2021 Ann Arbor, MI - Remote

● Re-designed existing client handouts within Onvio Advisory and presented research findings/redesign

● Conducted user interviews and analyzed qualitative data in iterative design process using Figma School of Information, Research Assistant Aug 2020 - Apr 2021 University of Michigan

● Analyzed qualitative data and conducted literature review for UnityPhilly app which aims to prevent opioid overdoses in communities highly affected by overdoses

● Performed comparative analysis on parent-teacher communication apps and evaluated metrics Interva: CIAS (Computerized Intervention Authoring System), Administrator Jun 2019 - Apr 2021 Michigan State University

● Assisted President/CSO in content creation and reviewed authoring tool under lens of UX and communicated with developers to incorporate and test changes to code

● Translated client packages (screenings, surveys, and interventions) from CIAS 2.0 to CIAS 3.0 Leadership

American Foundation for Suicide Prevention, Advertising Chair Jan 2020 - April 2022

● Manage and create graphics for social media accounts, contact media outlets, and organize opportunities to advertise walk

● Lead and recruit personal team of volunteers to support fundraising efforts and attend annual walk Young Life, Member Sep 2018 - April 2022

● Attend both club meetings and Bible study group on a weekly basis Kappa Delta, Wellness Chair Jan 2019 - Jan 2020

● Organized events and weekly messages to promote wellness and stress-relief among membership

● Supported members as a confidential resource within chapter Christ the King, Volunteer Sep 2014 - April 2019

● Volunteered 200+ hours in a variety of roles supporting my community and church

● Supported distressed community with hurricane relief efforts over week-long service trip to NC Skills

● Learned in C++, Python, R, HTML, CSS, Javascript, and SQL

● Worked with Adobe Illustrator, Photoshop, and Figma

● Intermediate fluency in oral and written Spanish

● Avid volleyball, tennis, pickleball, golf, and spikeball player

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