Customer Service Worker
Resume:
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CURRICULUM VITAE
PERSONAL DETAILS
Name : Martin Gichaga Wambugu
Date of Birth : 16 / 05/ 1978
Gender : Male
Nationality : Kenya
Marital Status : Married
Religion : Christian
Height : 5.7 inch
Weight : 80kgs
Passport No : AK0020307
Languages : English, Swahili
Contacts : +254*********
Email Address : ***********@*****.***
PROFESSIONAL SUMMARY
I’m passionate in Hotels and airport service security with more than 10 years of experience. I Have knowledge in application of security screening equipment like X-ray machines, recording equipment’s like CCTV, metal detectors, millimeter wave machine, backscatter and cabinet x-rays. Knowledge in Health and Safety codes and sanitation regulations, Performs other duties and guidelines meticulously. SKILLS AND STRENGTH
Security operation experience
Security X-ray machines experience
Hotel and Airport security background
Physically fit
Flexible and adaptability
Quick learner
Customer service skills
Surveillance
Cross cultural international sensitivity
Food and Beverage background
Computer skills
Time management
Payment collection
Cost control, Stock ordering and inventory
Performing Administrative duties
Health and Safety Procedures
Cashier Audits and Reports
Staff Training and development
Cash Register operations
EXPERIENCE
October 2019- CURRENT. GSMART EVENTS AND MARKETING Head of Catering/Security
Participates in risk management activities.
Maintains effective lines of communication with the site management and customers taking on innovative approach to problem solving, performing of other functions to achieve operational objectives.
Saves time and money for the company through stock ordering, stock security and maintaining inventories.
Coordinates with catering staff in upholding security operations.
Ensuring adequate Health, safety standards and Sanitation regulations are maintained.
July 2013 - September 2019. ALTAYER GROUP ARMANI HOTEL-UAE Bar tender
Promoted customer loyalty and consistent sales by delivering customer service strategies.
Served customers in a busy bar setting efficiently and accurately.
Acted as security bouncer and kept watch for overly intoxicated and violent customers.
Mixed drinks and served them.
Maintained health and hygiene protocols.
I was able to identify and defuse tensed situations.
Kept the bar space clean and tidy.
April 2011- May 2013. FIRST SECURITY GROUP-UAE
Guarding Operations and management
Operated security equipment’s which included camera recording and X-rays machines.
Monitored passengers flow through screening around the airports, hotels and metro stations.
Assisted guest and customers when help was required.
I achieved first aid and CPR training and language skills.
Maintained daily log of irregularities such as equipment, property damage, theft, presence of unauthorized persons.
Responded to unseen circumstances and emergencies.
Communicated effectively and clearly with clients, team members and management in order to maintain a positive working environment.
Called police or fire department in case of emergency such as fire and presence of suspicious person.
Issued IDs and monitored access, assisted clients with password creation and usage.
We did money escort from various companies and banks November 2006 - Feb 2011. SERENA HOTEL – KENYA
Food Beverage Service Worker
Managed all communication with clients and staff effectively
Answered any customer questions.
Delivered food orders to customers.
Kept the kitchen clean and orderly.
Helped the cook with food preparation.
January 2004 - October 2006. Carnivore Restaurant - KENYA Cook – food service worker
Stocked and maintained sufficient levels of food products at line stations to assure a smooth service period.
Monitored all emergency work and identified customers to resolve all shortcomings.
Portioned food products prior to cooking according to standard portion sizes and recipe specifications.
Prepared a variety of meats, seafood, poultry, vegetables and other food items using Restaurant recipes for cooking in broilers, ovens, grills, fryers and a variety of other kitchen equipment.
ACADEMIC QUALIFICATION
Mt. Top Institute College - Diploma in Hospitality. Duke College Abu Dhabi –Computer knowledges.
CERTIFICATES
BOECKER TRAINING CLASS ATTENDED.
KENYA FIRST AID CERTIFICATE
DISASTER AND EMERGENCY CERTIFICATE
BASIC FIRE SAFETY TRAINING
ARMANI CAFE RESTAURANT, AL TAYER GROUP CERTIFICATE OF APPRECIATION
FIRST SECURITY GROUP DUBAI, SECURITY FITNESS TEST CERTIFICATE
FIRST SECURITY GROUP,RECOMMENDATION CERTIFICATE
KENYA POLICE CLEARANCE CERTIFICATE
REFERENCES
Alfred Kipkirui Yego
First Security Group
Control room Supervisor
*******@*****.***
Felista Wairimu
Gsmart Events& Marketing Solutions Ltd
General Manager
****@***********.***
Contact this candidate