Customer Service Representative
Resume:
Roanina Telfor
adyj6w@r.postjobfree.com
Work Experience
Medical Receptionist
Houston Metro Urology- Houston, TX
May 2022 - Present
Greets patients and answers multiline phone in a courteous and professional manner Collect and copy insurance cards and other pertinent documents Ensures accurate and timely collection of co-pays, self-pays, and other patient balances Follows all HIPAA, compliance, privacy and confidentiality standards Enter patient demographics, creating charts, scanning and filling documents electronically Verify patient benefits for eligibility
Care Coordinator/ Claims Processor
Access 2 Care- Houston, TX
November 2021 – May 2022
Process reimbursement claims
Troubleshoot and problem solve transportation issues with healthcare facilities and health plan personnel
Interact and communicate with diverse customers on a constant basis Promote great communication and customer service skills Executed incoming calls and assist caller’s inquiries & emails in a timely manner C4 Scheduler
Texas Children’s Hospital - Houston, TX
May 2021 - November 2021
Verify patient demographic information to access electronic health records Accurately enter appointments and related data into scheduling system Communicate with different departments for scheduling purposes Pay close attention to referral detail to schedule with correct provider Schedule initial and follow-up appointments for physicians and clinicians Assist patients with My Chart activation
Process Claims
Personal Healthcare Supervisor
Assist - Med Inc - Houston, TX
October 2019 - May 2021
Perform background checks on potential candidates
Communicate with families to effectively meet client’s needs Interview, hire and train new attendant’s
Verify data such as insurance coverage and patient demographics; manage and update charts to ensure all information is complete Confirm and update caregiver availability including vacation, sick time and holidays
Run monthly eligibility reports to ensure clients are still in compliance Leasing Consultant
Sun Valley Apartments – Sacramento, CA
November 2018 - October 2019
Schedule and conduct apartments tours to possible prospects Greet visitors in a warm, courteous, professional and welcoming manner Assist with lease application information
Answer phones, emails and correspondence
Complete all lease paperwork including relating addendums Organize and file all applicable reports, leases and paperwork Yardi
Caregiver
Own My Own Living Service - Sacramento, CA
February 2017 - October 2019
Engage clients with gentle daily activities including walking and reading Maintain safe and clean environment for all clients
Prep meals for all clients
Provide transportation as well as trained new staff for rolls with clients Listened to clients and provided companionship
Keep daily records
Title Clerk
Harris County Tax & Assessors - Houston, TX
May 2016 - January 2017
Meet company timelines in processing titles and resolving title issues Maintain a positive and professional demeanour
Process vehicle titles with precise accuracy
Disable placard renewals with proper documentation Registration renewal
Customer Service Representative
Metro PCS - Sacramento, CA
February 2006 - May 2016
Identify customer needs and provide information related to Metro PCS products and services Receiving and tracking Metro PCS products Good communication and customer service skills
Sell cellular phones and phone accessories while performing sales tracking and related reporting Cash handling, database management, input and retrieval Research and resolve customer complaints while maintaining customer retention Run cycle count reports and verify counts
Education
Leasing 101 Certification
Texas Housing Association
Houston, TX
Medical Assistant Certification
Carrington College California
Sacramento, CA
Business Certification
Charles A. Jones Skills Center
Sacramento, CA
Notary Public
National Notary Association
Houston, TX
High School Diploma
William Daylor High School
Sacramento, CA
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