Customer Service Representative
Resume:
Olivia Ouattara
657-***-**** **********@******.***
● Manage large amounts of incoming phone calls
● Identify and assess customers’ needs to achieve satisfaction
● Strong mathematical skills.
● Knowledge of proper cash handling procedures.
● Cash drawer maintenance
● Problem solving
EXPERIENCE
May 2015- October 2022
Pharmacy Technician -Walmart
●Verified dosages and measured medications for prescriptions.
●Maintained patient confidentiality when handling records and sensitive data.
●Stocked and replenished shelves to remove out-of-date from inventory.
April 2013-May 2015
Front End Manager-Walmart
●Committed to delivering excellent customer service while working in a fast-paced environment.
●Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
●Identified ways to improve efficiency in operations and implemented process changes.
Cash Office Associate-Walmart
April 2009 -April 2013
●Count and balance cash drawers..
●Cash office data entry
●Night audits
●Deposit and requires slips
May 2005-April 2009
Customer Service Representative- Walmart
●Responded to telephone inquiries and complaints following standard operating procedures
●Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
●Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
Education
Jun 2001
La Follette High School
High School Diploma
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