Customer Service Cold Calling

Elayna Lawson

**** ****** *****

Sunrise, FL ****2

Home: 954-***-****

Mobile: 954-***-**** E-Mail: adyj5d@r.postjobfree.com EXPERIENCE: 6/2005 – Present Self-Employed Sunrise, FL Certified Nutritional Consultant

I help clients reach their nutritional goals by improving their health and well-being with daily support along with a meal replacement program. My business is a mixture of in person and remote counseling along with mail orders. My skill set includes listening, compassion, troubleshooting difficult situations involving food and motivational discussions along with sales.

1/2000 – 6/2009 Simply Natural Health Foods Sunrise, FL Retail Manager

Interacting with the public giving nutritional advice, sales, product ordering and supervising employees.

9/1993 – 6/1998 East Hampton Public Schools East Hampton, CT Remedial Math Teacher

Responsible for working with children in 3rd, 4th, and 5th grades. 1/1987 – 8/1993 Connecticut Citizens Action West Hartford, CT Fundraiser

10/1984 – 1/1987 Legislative Electoral Action Pgm New Haven, CT Fundraiser

Performed cold calling of voters to ask for monthly donations to help fund a political action committee. Also worked with major donors in person. 10/1980 – 11/1983 Liberty Savings Bank Middletown, CT Bank Teller

9/1978 – 10/1980 Grolier Enterprise Milford, CT

Telephone Sale Supervisor

Responsible for the supervision of 25 telephone sales consultants. Elayna Lawson Page 2

EDUCATION: 9/1976 – 5/1978 Quinnipiac University Hamden, CT Associate in Paralegal Studies

PROFESSIONAL LICENSES:

10/2000 – Present Certified Nutritional Consultant SKILLS:

• Cold Calling

• Fundraising

• Negotiation

• Telemarketing

• Motivational Interviewing

• Customer Service

• Experience with Children

• Cognitive Behavioral Therapy

• English

• Weight Loss

• Communication Skills

• Computer Literacy

• Sales

• Upselling

• Retail Management

• Crisis Intervention

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