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Customer Service

Location:
Tyler, TX
Salary:
15.00
Posted:
July 27, 2023

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Resume:

Sherrey Stanley

Tyler, TX *****

adyj5b@r.postjobfree.com

+1-903-***-****

I would love an opportunity to continue to learn and grow my knowledge as well as sharing my experiences within the medical field.

Authorized to work in the US for any employer

Work Experience

Health Information Specialist

UT Health East Texas - Tyler, TX

March 2019 to May 2023

As a HIM Specialist I had various duties to complete. Daily hospital runs to pick-up medical records to be processed. Then all documents must be prepped by verify same patient and have at least 2, two, identifiers on each page of record. Scanning and uploading to complete this process. EMS and Pathology records are printed and processed daily. HIM is also responsible for completing Birth Certificates and requesting Social Security card for every in-house birth.

I am familiar with with EMR programs. During my employment they had a hospital wide transfer from One-Chart to EPIC.

Patient Access Associate

UT Healthcenter/Hospital Northeast - Tyler, TX

November 2017 to May 2018

My position in the call center was primarily scheduling appointments. I received calls for all of the outside clinics. I was also responsible for taking calls and routing to the doctor/nurse. I did meet the daily quota of 100 calls per day.

Office Cashier

Brookshire's Grocery Company - Lindale, TX

August 2014 to July 2017

Responsible for all office transactions. This includes Western Union money transfers, money orders, and paying company bills.

Count and balance all cash drawers, and prepare nightly deposits. Customer service, including refunds, returns, and making sure the customer is satisfied with their time in the store.

Making sure that the front end runs smoothly, along with management. In authority of covering and scheduling lunches and breaks.

Birth certificate coordinator/medical records

Mother Frances Hospital - Tyler, TX

February 2007 to March 2013

Responsibilities

I was responsible for gathering information from new parents for the newborn birth certificate and social security cards. I sent all the information to the state of Texas for processing. This was a very detail oriented job that I loved very much.

Accomplishments

I enjoyed helping new parents through this very important journey. I also did get all birth records caught up that were behind when I was promoted to the position. Skills Used

I had to use people skills to get correct information for the records as well as make sure it was exactly as parent wanted before submitting to the state.

Health Infor

Education

High school or equivalent in Executive Secretary

Tyler School of Business - Tyler, TX

August 1993 to February 1994

NA

Whitehouse High School - Whitehouse, TX

1980 to 1987

Skills

• medical records (5 years)

• Scheduling (1 year)

• Receptionist (3 years)

• EMR (4 years)

• Epic

• Clerical (10+ years)

• Customer Service

• Management

Certifications and Licenses

Certificate of Proficiency

February 1994 to Present

Received certificate of Proficiency for courses studied, maintained A/B Honor Roll status, perfect attendance, and punctuality awarded throughout enrollment. Assessments

Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Receptionist / Administrative Assistant — Highly Proficient July 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Call Center Customer Service — Proficient

May 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Proficient

Electronic Medical Records Knowledge — Highly Proficient October 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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