Quality Assurance Software Engineer

Firdose Kazi

Email: ************@*******.***

Phone: 408-***-****

Work Authorization: US Citizen

Location: Campbell, CA

LinkedIn: https://www.linkedin.com/in/firdose-kazi-1056332/ Summary

•Over 6 years of Software Quality Assurance testing experience with analytical, reporting, problem-solving, and organizational skills.

• Expertise in Test Strategy, Test Plan, Requirement analysis, Test effort Estimation, Requirement Traceability Matrix, Test Design document, Test Reports, Defect reporting, and tracking.

• Experience in Black Box testing, Integration testing, Sanity/Smoke testing, Regression testing, System testing, Functional Testing, UAT, Usability testing, and Cross-Browser testing.

• Experience in Defect tracking using tools like Test Director, Bugzilla, and Jira.

• Experience in Automated testing using Selenium, TestNG, BDD, Cucumber, Gherkins, and Cypress.

• Experience in mobile testing using Browserstack & Appium.

•Over 5 years of Application Support experience in providing L2 technical support to users.

• Troubleshooting, logging, tracking, and responding to Incident Management tickets.

• Creating process support documentation to train users and team members.

• Implementing solutions for issue resolution.

•Over 5+ years of Software development experience

in designing, developing, and testing Client-Server applications.

• Knowledge of Software development life cycle (SDLC), Waterfall, Agile, and SCRUM methodologies.

• Experience in handling different Web Servers like IIS, Apache Tomcat Application Servers such as BEA WebLogic & IBM WebSphere.

• Experience in GUI Design using Swing, AJAX, HTML, XML, JavaScript, and JSP.

• Sound Knowledge in Oracle & SQL Server.

• Highly motivated and resourceful team player with a positive approach to problem-solving.

• Possess strong communication, presentation, and

interpersonal skills with the ability to coordinate activities and work in a team environment to meet the deliverables.

Education

• Masters in Computer Application, University of

Madurai, India.

• Bachelor of Science (BS), University of Bangalore, India. Work Experience

Principal Quality Assurance Engineer, Presence, Dec 2020 - Present Responsibilities:

• Participate in Feature Planning, Design, Architecture & Implementation review meetings along with the stakeholders.

• Prepare test plans and test cases by reviewing Business requirements, Design documents, and implementation details provided by the development team.

• Involved in functional, integration, regression, exploratory and end-to-end testing for both BE and FE.

• Lead the feature and bug releases by coordinating with Product Managers, Developers, Design, DevOps, and Customer Support by maintaining the Release plan and updating all the stakeholders with the Release

updates.

• Perform Cross browser (Chrome, Firefox, Edge)/Cross- device testing (Mac, Windows, Chromebook, iPad, iPhone, Android)

• Collaborate with the Scrum Agile team and product owners on regular basis to plan test efforts and release plans by attending the daily standups, planning, design review, and acceptance review meetings.

• Led the automation team for automating test cases using Cypress and JavaScript.

• Advocate the end user issues and concerns by being user proxies.

• Mentor and train new QA members of the team.

• Responsible for writing feature documentation for new and existing features to help with cross-training within the team. Software Test Engineer, Cadent Technologies, Jun 2011 - Jan 2015 Responsibilities:

• Involved in Test Strategy and Planning, Functional spec review, Test case design, Functional Testing, Bug Regression, and System End-2-End testing.

• Worked effectively with the teams to come up with estimates for the functionalities.

• Automated the test cases using the existing Page Object Model framework using Selenium and Java.

• Worked with Product, Client Services, and Development teams to understand how the product/feature will be implemented and used in production and use that knowledge to create quality test scenarios and test cases.

• Cross-trained team members on the new features that are being developed and implemented as part of the product/features.

• Understood the deployment process and architecture for different customers.

Application Support Engineer, VMware, Jan 2006 – Apr 2011 Responsibilities:

• Review, Research, Analyze and Resolve customer issues related to VMware Store via the Helpzilla ticketing system.

• Monitoring of the store servers, including collecting & researching, analysis of logs, and

resolving the issues.

• Training and preparing documentation for the Incident Response Team.

• Providing training and managing the new team members both onshore & offshore.

• Interact with various IT and Business teams such as:

- Development, Database, Quality Assurance, and Business Analysts

- Sales Operations, VMware Service Desk (VMSD), Incident Response Team (IRT) & Global Support Services (GSS) team for application- related issues.

• Prepare scripts for the data-related issues and coordinate with QA, Business users, and the deploy team to have the script deployed on the test servers and Production.

Software Consultant, Mega Systems Inc, Apr 2003 – Apr 2008 Responsibilities:

• Involved in developing & testing the modules using Struts, JSP & JSTL.

• Involved in bug fixing.

• Involved in implementing feature requests, customizing the application & bug fixing the modules.

• Involved in providing support to the end users.

Software Engineer, Nextset Inc, Aug 1999 – Apr 2003 Responsibilities:

• Developed the UI for modules like Bank Bills & Commercial Papers, Cash, Fixed Income, & Repo

using JSP and Java Handlers.

• Developed a Framework involving Servlet/Java Bean/JSP like Jakarta Struts.

• Responsible for Integrating the Pricing module with Reuters Pricing Engine using JIntegra and developed the Backend module to obtain the price from the Pricing Engine for all the Modules.

• Responsible for implementing UI for Chat Module using JSP.

• Used JUnit for unit testing the entire code.

• Responsible for exporting data for Trade Confirmation, Reports, and Activity Summary in CSV, and XML format.

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