Customer Service Guest Experience

CURRICULUM VITAE

PERSONAL DETAILS

Name: Amir Yasin

Nationality: Pakistani

Location: Zabeel, Dubai.

Date of Birth: Dec 30,1989

Email: ***********@*****.***

Visa Status: Employment

POSITION APPLIED: Guest Experience Maker

OBJECTIVE

I want a job that I can offer my experience put into practice to increase guest satisfaction and reputation of the company and rise to management level in the hospitality business where excellent communication skills and attention to detail will help me get successful and get more experience.

KEY QUALIFICATIONS

A passionate and dynamic guest focused professional with the ability to deliver extraordinary levels of customer service and provide creative solutions to guests needs.

WORK EXPERIENCE

Dream stays Holiday Homes Dubai.

December 2, 2018 till December 2020

Designation: Guest Experience Maker

RESPONSIBLITIES:

•Direct communications with guests before arrival to coordinate a smooth check-in, Welcome guests during check-in and giving a fond farewell to guest while checkout. Ensure that all check ins and check outs are handled smoothly without unnecessary delay or discomfort to any guest.

•Up selling of available excursions services such as City tours, Desert safari and other services as laundry, Breakfast delivery, Airport drop off.

•Handling guest complaints and concerns in an efficient and timely manner.

•Providing excellent customer service as per company standards.

•Acting as a personal butler and night manager to all my guest in my assigned apartment (downtown Dubai and Burj Khalifa area).

•Maintain up-to date information on arrivals, departures and apartment condition.

•Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles.

•Follow up with Housekeeping supervisors on apartment cleaning after check outs and before check ins to ensure the apartment is in best condition and to company standard.

•Perform basic cashier activities as and when required.

•Monthly processing and maintain apartment status and inventory.

•Keenly checking the apartment status, reporting and following up with the maintenance team on any repairs needed after check-outs and before check -ins.

•Providing concierge services to guest such as helping out guest with the luggage during check -ins and check outs, booking of taxis on behalf of the guest and familiarizing them with facilities available near and in their apartment.

•Going extra mile of setting up apartments with decorations and surprises like custom made cakes to help guest celebrate special occasions such as Wedding anniversary, Birthdays & Honeymoon.

•Always available on call to solve any problems and answer any enquiry from guest in order to ensure they have a smooth stay.

Dream inn Holidays rental homes 0ctober 10, 2017

Designation: Assist GEM

Responsibilities:

Administer check in of all guests and maintain record of all special requests at time of arrival.

Attend all phone calls and provide all appropriate information to guests and perform pre assignment of all rooms to guests as well as VIP evaluate all activities of guest services at end of shift.

Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.

Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.

Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and valet to ensure optimal level of guest satisfaction. Manage and greet all customers efficiently, monitor and resolve all requests and provide all required information such as room rate and directions and assist all in registration process.

Monitor all check ins and provide guest with room keys, certificates and coupons in welcome folder and evaluate all credit card details prior to acceptance. Maintain records of all vouchers and travelers checks and maintain knowledge on all currency conversion rates and provide inputs for same. Manage all communication with guests and ensure satisfaction at time of check out and monitor all packages and faxes for guest and divert same to guest room. Administer all guest complain and resolve all issues appropriately and within time limit.

Maintain attendance for all employees and ensure conduct of same on regular basis. Administer all registration process for guests and maintain record of all personal information and ensure staff member to accompany guest to room. EDUCATION

AZAD KASHMIR University Pakistan: Bachelor of Arts. Short computer courses from Bagh Azad Kashmir (Pakistan) ADDITIONAL SKILLS

• Good Communication Skills

• Excellent attention to detail

• Ability to work independently and work in a team

• Able to adhere to company’s Policies and Procedures

• Competent at responding quickly in emergency ‘

HOBBIES: Reading inspirational books, Socializing and researching on technological development and media.

LANGUAGE PROFICIENCY

ENGLISH

Speaking Excellent

Reading Excellent

Writing Excellent

DECLARATION: I certify that the above is true and correct to the best of my knowledge and ability. If given a chance to serve you, I assure you that I will execute my duties for the total satisfaction of my superiors.

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