Yazmen Quarles

Medical, server

Tucson, AZ *****

adyj3m@r.postjobfree.com

+1-520-***-****

Work Experience

Pharmacy Customer Service Representative

BroadPath Healthcare Solutions - Tucson, AZ

June 2022 to Present

• Explain medical plans to members, pharmacies, any additional verified call with whom agents work with to resolve member issues. Adhere to all call metrics as set forth by the client including Schedule Adherence, Average Handling Time, After Call Work and CSAT scores (Customer Satisfaction Scores) if applicable

• Handle updates to members accounts, such as adding/editing basic information (Address, Telephone, PCP, etc.) Be dependable, organized and service minded

• Handle mail order items and review as needed with the caller.

• Handle basic customer issues such as complaints, appeals, prescription/PCP issues or concerns.

• Handle billing concerns such as billing issues, refunds, escalations as needed.

• Actively listen to the caller to verify what individual/department/pharmacy will need to be contacted in order to work together to resolve the issue.

• Work with the identified individuals/departments regarding any of the above call scenarios in order to resolve the caller’s issue.

• Effectively navigate and utilize a knowledgebase system on every call. Caregiver

HonorHealth - Tucson, AZ

January 2022 to Present

Medical needs

Client transportation

Medications

Assistance

Cleaning

Cooking

Special services

Companionship

Caregiver

Home Care Assistance - Tucson, AZ

June 2020 to Present

Medical needs

Medications

Assistance

Cleaning

Cooking

Special services

Medical insurance sales

BroadPath Healthcare Solutions - Tucson, AZ

April 2022 to May 2022

Selling medical insurance to senior citizens

Patient Transporter

Tucson Medical Center - Tucson, AZ

October 2019 to January 2020

Transport patients

Telemarketer

Greenco - Tucson, AZ

June 2019 to August 2019

Sales for small company business

HOUSEKEEPER

LODGE ON THE DESERT

August 2018 to November 2018

• Maintain room cleanliness by vacuuming, mopping, sweeping and changing linen

• Cleaned (11) guest rooms per day

• Interacted with guests and upheld friendly customer service.

• Worked efficiently as a team member

CASHIER

HOME DEPOT

May 2016 to September 2016

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct.

• Greet customers entering establishments.

WAITRESS

FRISCH'S BIG BOY

August 2014 to November 2014

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Serve food and drinks according to standards

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct.

• Greet customers entering establishments.

Education

High school diploma

TUCSON HIGH SCHOOL - Tucson, AZ

May 2014 to August 2014

Skills

• Cashiering

• Laundry

• Retail Sales

• Cleaning Experience

• Food Service

• Residential Cleaning

• Serving Experience

• Customer Service

• Time Management

• Home Care

• Food Safety

• Hotel experience

• Guest services

• Front desk

• Caregiving

• Food Preparation

• Cooking

• Senior Care

• Search engines

• Financial services

• Typing

• Tax experience

• Direct sales

• Customer support

• Google Docs

• Telemarketing

• Meal Preparation

• Alzheimer's Care

• Cold Calling

• Nursing

• Dementia Care

• Hospice Care

• Patient Care

• Memory Care

• Vital signs

Languages

• English - Expert

Certifications and Licenses

First Aid Certification

CPR Certification

CNA

BLS Certification

Caregiver Certification

Contact this candidate