Customer Service Support
Resume:
HARSIMAR KAUR
CONTACT
**************@*****.***
SUMMARY QUALIFICATION
Strong desire to advance in the hospitality career with solid ability to work, strong- will and motivated individual.
Ability to obtain knowledge of hotels systems and operations and programs as well as math skills.
EDUCATION
College/University- diploma program
Centennial college.
Graduated in Hotel operation Management.
High school diploma - intermediate in Non-medical Sri guru Harkrishan public school, Amritsar Punjab,Indiaass
KEY SKILLS
CPR
First aid
Excellent Communication
Leadership
Attention to details
Customer Support
Teamwork
Customer Service
Customer service Documentation and reporting
Multilingual
Negotiations
Multi-tasking
Adaptability
Organizational skills
Time management
Good fashion sense
Inter-personal skills
Issue resolution
EXPERIENCE
TIM HORTONS (CREW MEMBER)
Worked from January 2020- May 2021.
•Providing customer support over phone, and email
•Process payments, serve drinks and food handling.
•Upsell services and/or cleaning and following all the required standards
•Ensure customer satisfaction by providing friendly, helpful, and knowledgeable customer service.
•Follow up with customers to ensure satisfaction.
•Maintain records of customer interactions and transactions.
HOLIDAY INN OTTAWA EAST HOTEL
Worked as –GUEST SERVICE EXPERIENCE TRAINEE
Worked from August 2021 to January 2022.
Management Training Programs.
•Gained exposure to all operation, including, customer service, marketing, and budget/ fiancé review though the corporate management training program.
•Completed 6 months management training program gaining the in-depth knowledge.
Guest Office, Hotel and Common Area Services
•Handled Guest Complaints and offered complimentary services to maintain high guest satisfaction.
•Assisted 50+ customers per day by welcoming guest to facility addressing complaints and finding solution to problems.
•Managed inventory by verifying and signing for delivery dockets ordering supplies, checking quality and freshness
And performing daily inventory counts.
TACTICAL SECURITY GUARD ( STAR SECURITY)
Worked as site supervisor at condominium
Worked from MARCH 2022- MAY 2023
•Patrolled building, acknowledged residents,and reviewed CCTV footage of 1000 square foot building.
•Identified and responded to suspicious activities within 30 seconds.
•Trained 4 security guards and held weekly briefing to discuss potential security issues.
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