Customer Service Representative

& About Me

am a industrious hardworking person. am making

sure that am learning on things that am doing.

am a person who always seeks knowledge,

solutions and outcomes. am the kind of person

that DO MORE THAN WHAT IS EXPECTED

RENA NICOLE J ss."

Cansojong National High School

GEULIN Sunior High Schoo!

2012-2016

Talisay National High School

Contact FY Work Experience

SYKES

Largo Private Rd. San Isidro . .

Technical Support Representative

Talisay City Cebu

099******** + The account is more likely a hybrid account, we do calls,

email and chat with customers. We help our customers

troubleshoot and install their devices. Walkthrough them to

**********@*****.*** resolve their issues regarding their units. Process refunds

using our tools and educate customers information they

. . need. The account is more likely a hybrid/blended account,

geulinrenanicole@ gmail.com we do calls, email and chat with customers. We help our

customers troubleshoot and install their devices.

Walkthrough them to resolve their issues regarding their

units. Process refunds using our tools and educate

: customers information they need. We video call our clients

rer) RS) qi Ey in offshore to escalate and get an advise on a problem

Wipro Philippines

Customer Service Representative

Good Communication skills

+ We receive inbound and we do outbound calls

ecoee from our customers to assist them to track

their packages, dispute their refunds and

Well organized place their orders. Cancel subscriptions and

call third party companies and courier

eccoce services.

Give them quality service and follow-ups on

their requests.

Expresscall Telecommunication Company

eoccoe Teleseller

. * Manage inbound/outbound calls, upselling

Time Management and review collections of the field sales

Creativity

Contact this candidate