Larry D. Gordon

Snohomish, WA *****

adyiwp@r.postjobfree.com

206-***-****

PROFESSIONAL PROFILE

Skilled communications professional and executive administration with over 15 years of experience providing customized customer and business solutions specifically in the area of client services, and training.

Areas of expertise include: excellent communication skills, both written and verbal and over 6 years of Dispatching experience.Organizing and planning, familiar with MS Office Suite. Well versed in CRM applications, as well as creating IT tickets and problem solving with clients.

EDUCATION

Associate Arts Degree in Journalism, Los Angeles City College, Los Angeles, CA

Associate Arts Degree in Broadcasting, Los Angeles City College, Los Angeles, CA

Technical Teaching Credential, UCLA, Los Angeles, CA

RELEVANT SKILLS

Marketing

●Created corporate websites, brochures, sales presentation folders and billboards. Content provider for social media and newsletters

●Followed-up with clients after sale calls to make sure that the appointment went well

Communication

●Built and maintained positive relationships with executives, staff vendors, and co-workers.

●Provided daily status reports to management via verbal and written communication to discuss and address operational issues or concerns

●Attended and completed conflict resolution training.

●Excellent Customer Service skills and problem solving.

WORK HISTORY

US. Tech Solutions- Contractor for The Boeing Company – Everett, WA

Visitor Relations Ambassador – 05/19/2023 – Present

Worked in Operations, assisting Vistors around the “Future of Flight” facility, as well as

serving as a Tour Guide

Consumer Direct Care Network – Everett, WA

Service Coordinator II – 3/25/2022 - 05/19/2023

Working hybrid in-office and remote providing customer service for

and On-boarding for potential new caregivers and their clients. Handled

a personal caseload of over 300 caregivers and clients. Interfacing with all

essential departments; Administration, Payroll, and IT. While working

in the office I meet with and assisted caregivers in-person to resolve various

issues, from payroll, IT problems, and SEIU union questions.

Dealer Spike/Robert Half Agency – Portland, OR

Customer Service Specialist – 7/16/2021 -3/25/2022

Working remotely contacting customers all over the country and Canada,

to update their payment options for the auto-pay accounts. This was a full-time

limited contracted position through a hiring agency.

H&A My Design – Canoga Park, CA

Customer Care Representative/Scheduler – 6/25/2019 - 7/16/2021

Responsible for receiving incoming calls to schedule in-home free estimates,

and making outbound marketing calls to answer any questions that potential

customers may want to know about our services. Prepare weekly reports and

make after appointment follow-up calls to get customer feedback on their

experience with our Project Manager.

Telemarketing to include cold calling and re-hashing. Marketed to businesses

as well.

Sono Bello – Kirkland, WA

Customer Care Consultant – 1/11/2018 - 6/25/2019

Responsible for receiving in-bound and making out-bound calls pertaining

To scheduling leads for our cosmetic body contouring procedure. Creating

and managing file for new client files.

Allied Fire & Security – Kent, WA

Shipping & Receiving and Warehouse Supervisor – 2/14/2017 - 1/11/2018

Responsible for shipping and receiving parts everyday from UPS & FedEx.

Received and then allocating them to specific installation or service jobs. Do a

cycle-count of the warehouse. Email the Service & Installation Managers each

day to inform them on which parts were received that day so that they can schedule

their technicians. Operate a forklift to load/unlock delivery and pickup freight

trucks. Process RMA for parts that need to be returned for credit, repair or

replacement.

PetroCard – Kent, WA

Customer Service/Regional Dispatcher/Customer Service – 5/26/2016 - 2/14/2017

Responsible for taking fuel delivery orders for customers throughout the states of

Washington, Oregon and Idaho then dispatching those orders to carriers for delivery. I

also monitored and maintained fuel levels at all of our re-fueling locations and made

sure deliveries were made to them. I also monitored gas prices off of the commodities

marketing to make sure that our customers got the best prices before choosing a

loading site for their fuel, then dispatching fuel tankers to those locations.

Washington Natural Gas – Everett, WA

Dispatcher/Customer Service Manager – 6/19/2009 -5/26/2016

Responsible for producing all advertising materials i.e., sales brochures, outdoor

billboards, radio commercial copy, and ads for Craigslist and Angie’s List. I also took

took customer service calls, and dispatched technicians and Comfort Advisors to

customer’s homes. Warehouse and inventory control.

EDUCATION

A.A. Degree, Journalism, Los Angeles City College, Los Angeles, CA

A.A Degree, Broadcasting, Los Angeles City College, Los Angeles, CA

Vocational Teaching Credential, Communications, UCLA, Los Angeles, CA

U.S. Army – Sgt. E-5 – Communications

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