Store Manager Customer Success

Latonia Smith

Jacksonville, NC 919-***-**** ****************@*****.***

Education

DIPLOMA

Jacksonville High School

Skills & Abilities

·Management, Oversight & Accountability

·Customer Success

·Client Relations & Onboarding

·Project Management

·Product Planning & Development

·Prioritization & Problem Solving

·Verbal & Written Communication

·Data Analysis & Reporting

·Training & Development

·Professional Leadership Development

·Sales & Marketing

·Vendor Relationship Management

·Adept in Technology

·Time Management

·Detail-Oriented

·Strategic Planning

·Risk Assessment

·Computer Software Proficiency

·Microsoft Office Applications

Multitasking

Experience

AREA MANAGER RAINBOW USA 2017 – PRESENT

·Provides supervision, oversight, & accountability to designated area stores assigned to execute sales projects, manage task delegation, recruit sales teams, and budget.

·Coordinate store promotions, including designing, crafting openings, engaging in marketing initiatives, and remaining a constant source of retail merchandising guidance.

·Collaborates with senior leadership to craft exceptional customer success initiatives and impress clients with product knowledge to drive sales.

·Manages performance of stores by partnering to set sales, performance, and quality goals.

·Monitors achievement of goals and employs coaching, training, and development opportunities to achieve identified goals.

·Responsible for visual merchandising, preparing promotional displays, and advertisements. Trains leadership & staff on sales techniques to maximize profits on weekly sales and seasonal promotions.

·Uses team performance metrics to identify areas for improvement, then develops best practices for implementing changes to streamline processes to reach stated goals.

·Leads essential communication task forces to foster cohesive communication between executive leadership, organizational stakeholders, vendors, and contributors.

·Strengthens vendor relationships by partnering with internal departments across the organization to lead inventory management initiatives.

·Collaborates with executive leadership as a Subject-Matter expert offering guidance and consulting to identify and assess business scope, outlining and identifying store goals, and developing outlines for attainment of goals.

·Partners with key business leaders to identify, develop, and define quality control standards and KPIs.

·Regularly audits processes developed and implements process improvements to streamline work tasks.

RETAIL BANKER WOODFOREST NATIONAL BANK 2015 – 2017

·Interfaced with customers via phone and in-person; asked discovery questions to build a rapport with clients then performed an in-depth analysis of their internal customer banking profile to make recommendations on banking products and services.

·Educated clients on banking policies, procedures, identity verification requirements, qualifications, and other disclosures relative to lines of credit, personal finance, and business needs.

·Researched new company products and services to remain up to date on all company offerings.

·Employed the use of customer and relationship management tools to manage critical relationships.

·Executed legally binding banking contracts and maintains records per information privacy act.

·Enforced federal reporting guidelines and internal transactional limit guidelines to process and execute financial transactions.

STORE MANAGER RAINBOW USA 2007 – 2015

·Provided supervision, oversight, and accountability for the day-to-day operations, including providing support to customers, subordinates, vendors, and internal partners.

·Interpreted historical sales data to determine sales trends, and then implemented sales strategies through strategic marketing and advertising to drive revenue, introduce new stores into the market, and increase profitability.

·Partnered with the store manager and others leads to coordinate new hire and refresher training efforts.

·Monitored sales trends to forecast staffing needs and partnered with recruiting to post vacancies, screen applicants, conduct interviews, and make hiring recommendations.

·Developed and implemented strategic communication plans, promoting continuity, and the timely decimation of pertinent and critical information around area stores.

·Led subordinates in new store opening project execution, serving as an expert resource for event management processes, including funding, project initiatives, and the creation of complex proposals.

·Enhanced brand recognition acting as a representative of the company by attending community gatherings, events, and performing executive-level presentations to increase brand awareness.

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