Customer Service Representative
Resume:
STEPHANIE
ELLISON
***** ***** **** **, *********, NC, 28262 980-***-**** *******************@*****.***
Skills Summary
Administrative Professional with over 8 years of strong communication, problem solving, recruiting, telecommunication and customer service skills. A proven ability to contribute to an office's daily success
Education
University of Phoenix – Online Campus – Study Business & Public Administration
Name of Employer
Spectrum – Billing Customer Service Representative / January 2019 – Present
Resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relationships
Provide over-the-phone account and payment support services, including maintenance, activations, and packaging, and schedule field technician visits.
Enter timekeeping in Kronos and edit time sheets
Continuum – Customer Service Representative for High-mark Blue Cross / Blue Shield & Aetna / October 2016 – 2018
Accepted premium payments from clients, send claims in for adjustments, verifications for networks for providers, and update Medco accounts for prescriptions.
Subject Matter Expert- Facilitator / April 2015 - 2016
Developed personal performance plans for the new training class with the designated Department Manger
Resolved escalated customer concerns and questions.
Created exercises such as role play and games trivia’s to help new hires better obtain information provided to them to succeed in their departments
Facilitated end of the day debriefings to discuss common mistakes and address concerns
South Minister Retirement Home/ Volunteer – (2007- Present)
Volunteer during November and December and complete arts and crafts activities with the residents
Skills
Communication- Professional speaking ability in person and on the phone and confident in spreading knowledge of resources.
Technological – Mastery of Microsoft Office and Outlook, Google software and emailing systems. Overlooking a budget of 25 WPM typing.
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