Customer Service Administrative Assistant
Resume:
Wonetah Einfeldt
Looking forward to an exciting experience
Des Moines, IA 50310
************@*****.***
I am a Hard worker and enjoy being a team player or a leader comfortable in any position. I am a professional administrative assistant I pay attention to every detail and micromanage to perfection each and every project.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Marketing Manager Assistant
Black velvet - Des Moines, IA
January 2011 to Present
Inbound/outbound customer service and sales. This job includes servicing current accounts and also establishing new accounts for fortune 500 companies. Windows office, Microsoft Wrd, excel, windows 10, VB, C++, and more.
Cashier/Sales Associate
Claire's - Duluth, MN
April 2010 to December 2012
Cashiering, planograms, cleaning, customer service, closing, bank drops Insurance Agent
Combined - Austin, MN
November 2005 to September 2011
licensed insurance producer
Customer Service Representative
TRI - Duluth, MN
July 2007 to March 2010
Providing customer service to existing clients. Outbound sales obtaining new clients and reestablishing accounts with previous clients.
Laborer/Operator
Hormel Foods Corporation - Austin, MN
2005 to 2008
Responsibilities
laundry, machine operations, production
Skills Used
listening was critical to great job performance and safety. Able to work without supervision and stay on task.
Janitor
Shopko Store Operating, LLC - Austin, MN
April 2004 to September 2006
Cleaning Floors bathroom attendance light maintenance spontaneous cleanup with safety always primary focus
Environmental Services
Mercy - Des Moines, IA
January 1996 to July 1998
Cleaning the hospital with attention to details.
Education
Associate in Science (AS) in Business Marketing
Colorado Technical University-Online - Colorado Springs, CO April 2016 to Present
Skills
• customer service, ms word, excel,marketing,sales (10+ years)
• Insurance Sales
• Cold Calling
• Salesforce
• Telemarketing
• Outbound Sales
• Upselling
• Account Management
• Sales Management
• Outside Sales
• Direct Sales
• Social Media Management
• Customer Relationship Management
• Presentation Skills
• Search Engine Optimization (SEO)
• Project Management
• Digital Marketing
• Business Development
• Sales
• Strategic Planning
• Market Research
• Customer service
• Retail sales
Links
https://www.facebook.com/wonetah.einfeldt
Certifications and Licenses
Licensed Insurance Agent
Present
Assessments
Sales skills — Proficient
December 2020
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Expert
December 2020
Responding to customer situations with sensitivity Full results: Expert
Attention to detail — Familiar
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Following directions — Highly Proficient
December 2020
Following multi-step instructions
Full results: Highly Proficient
Search engine optimization — Familiar
December 2020
Interpreting online website performance metrics and understanding search engine optimization tactics Full results: Familiar
Market research — Familiar
December 2020
Analyzing data and using market research tools
Full results: Familiar
Business math — Familiar
December 2020
Using basic math to solve problems in a business context Full results: Familiar
Accounting skills: Bookkeeping — Familiar
December 2020
Calculating and determining the accuracy of financial data Full results: Familiar
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Highly Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Data entry: Accuracy — Proficient
December 2020
Entering data quickly and accurately
Full results: Proficient
Attention to detail — Familiar
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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