Accounts Receivable Customer Service
Resume:
MICHELLE MEADE
Bunnell, FL *****
********@*****.***
OBJECTIVE
To secure a position I can apply my extensive medical billing, claim resolution and collection experience with potential for advancement
EXPERIENCE
Discover Claims,LLC
Palm Coast, FL
January 2023-Current
Lead Subrogation Specialist
November 2021-January 2023
Subrogation Specialist
Recovery of TPL claims for bad debt and charity accounts for hospital clients
Negotiated settlement payments with Workers Compensation, Auto Insurance and Attorneys
Actively reviewed all claims assigned to me for court case updates
Provided training, document retrieval and support for my peers
Created Excel reference and tracking documents for team use
Diagnostic Solutions Laboratory
Palm Coast,FL
July 2017-October 2021
Medical Biller
Working knowledge of all aspects of specialty laboratory billing
Current and aging account resolution through calls to insurance payers, correction of claims, appeals
● Negotiated single case payment agreements
● Creation of cheat sheets for department use
●. New and existing patient demographic entry into Practice Management System
● Insurance eligibility and benefit verification
● Patient and Insurance Company calls as needed
Advanced Pain Management Ormond Beach, FL
July 2016-March 2017
Biller and Accounts Receivable Specialist
● Entered and submitted office and hospital charges to the practice's Billing Company
● Followed up on old Accounts Receivable and posted payments to those balances
● Retrieval of Procedure Reports for billing and/or insurance appeal purposes
● Processed credit card payments. Made payment plan arrangements for patients' balances
Prepared daily bank deposits
Scanned patients' documents into EHR
Performed front office duties, as needed: Filed reports, scheduled and confirmed patients' appointments
Physicians Resource Ormond Beach, FL
December 2015-March 2016
Reimbursement Specialist
● Followed up on unpaid balances for pain management clients
● Made billing corrections sent to insurance companies for appeal and/or reprocessing
● Processed and posted credit card payments to patients' balances
● Handled patients' phone calls
Florida Hospital Healthcare Partners Ormond Beach, FL
March 2015-December 2015
Customer Service Specialist
●. Handled incoming calls
● Assisted patients' on bill-related inquiries
● Updated patients' insurance information as needed
● Worked on pre-collection reports for the physicians within the group
● Filed probate documents to the court for deceased patients
● Handled returned and deceased mail
Jena Medical Ormond Beach, FL September 2014-March 2015
Medical Biller
● Posted all methods of patient and insurance payments, including ACH, to patient account balances
● Submitted daily office charges via electronic and/or paper
● Processed patients' credit card payments and posted those payments to their accounts
●. Prepared bank deposits, closed and balanced daily credit card transactions
● Provided backup support for front office and charge entry staff
Jewett Orthopedic Clinic Winter Park, FL
May 2010-August 2014
Patient Account Representative
Handled incoming and outgoing calls for patient and insurance-related issues for account resolution
Responsible for entire Accounts Receivable for patients who were insured under United Healthcare and their products; claim corrections and appeals
Handled all incoming correspondence for my accounts
EDUCATION
Coping with Difficult People Course 2001
● Effective Supervisory Skills Course 2000
● Blessed Sacrament-Saint Gabriel High School, New Rochelle, NY: Regents Diploma 1988
SOFTWARE/PROGRAMS
EPIC
Meditech, Magic
Cerner
NThrive
Citrix
Virtual Claim Assistant
Practice Suite
Pulse
EPremis
IDX-BAR
EMR/EHR E-Clinical, Next Gen
Microsoft Office Suite (Word, Excel, Access and PowerPoint)
Microsoft Outlook
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