MATTHEW SMITH

adyir1@r.postjobfree.com 1-252-***-**** Raleigh, NC 27610

Summary

Self-motivated and efficient graduate eager to apply time management and organizational skills in various environments. Seeking an opportunity to cultivate and expand professional experience in new career opportunity. Skills

Effective communication Industrial experience

Leadership Social Media Platforms

Cold contacting Relationship Building

Recruitment Management

Active Listening Marketing

Goal Oriented Teamwork

Mechanical Knowledge Organizational Structure

Experience

Canvassing Team Lead The Outreach Team 09/2022 - 11/2022

● Trained new team members and developed weekly team schedules.

● Daily database entries to record canvassing quotas and results.

● Discussed progress, deliverables, and action items with leadership in morning team meetings.

● Assisted with membership retention, and team member recruitment. Customer Service Member Engagement Manager (TEMP Contract) NC DHHS 04/2022 – 12/2022

● Point of contact for clients, and liaison for business partners and stakeholders

● Data entry and maintenance of client records in database.

● Researched database and reviewed documents before interviewing referral sources.

● Monitored customer service issues, tracked complaints, and resolutions after conducting interviews.

● Worked on a cross-division team to escalate urgent issues.

● Assessed client eligibility and process behavioral health referral requests. Welder Hyster Yale Mega Force staffing 10/2021 - 04/2022

● Operated robotic welder in industrial warehouse setting. Manager MTBT Supply 2 06/2020 - 10/2021

● Carried out all daily business functions related to human resources, shipping, receiving, customer service, inventory, and sales.

● Dealt with customer issues and complaints.

● Reported directly to ownership.

Welder Chatsworth Products - New Bern, NC 08/2018 - 06/2020

● Set up equipment and welded parts according to welding chart specifications and type.

● Operated manual and semi-automatic welding equipment to fuse metal segments together.

● Completed minor torch ups with MIG welders.

Stick welder Executive Personnel 06/2017 - 07/2017

● Worked with maintenance crew at Potash Corp in Aurora NC

● Welded items that need to be reattached or replaced during annual shutdown. Carpenter Holden Temporaries - New Bern, NC 08/2016 - 08/2017

● Used band, circular and compound miter saws.

● Installed cabinets, base cabinets and crown molding Framer Builders First Source-Apex NC 03/2015 - 08/2015

● Built window, door, and wall frames for premanufactured home. Warehouse Associate Onin Group 11/2014 - 03/2015

● Shipping and receiving of canvass pictures, load pallets and load trucks with pallet jack, used Fed Ex scanner. Laborer Flanders Filters - Washington, NC 05/2011 - 03/2014

● Collaborated with team members to complete assigned tasks and meet tight deadlines.

● Performed repetitive assembly tasks with hand and power tools and automated equipment. Education and Training

North Carolina Wesleyan College Rocky Mount, NC Bachelor of Arts: Political Science Concentration: Leadership Craven Community College New Bern, NC

Associate of Applied Science: Welding Technology Associate degree: General Education Southside High School Chocowinity, NC

High School Diploma

References available upon request

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