Order Entry Information Services

JOSEPH SCHULTZ

*** ******* **, *********, **** **278

234-***-**** *****@****.******.***

EDUCATION

University of Akron - Bachelors of Liberal Arts, double major in History and Russian Language

Continued education in Computer Information Services

COURSEWORK

Computer Networking Technical Report Writing

Routing and Routing basics Basic Accounting

Intro to Linux/ Unix Computer Hardware

Work History

InfoCision Akron, Ohio 10+ Years Communicator Maintained active knowledge of services and products, and was able to answer questions, advise, and take orders from customers on behalf of over 250 companies. Professionally handled callers of diverse ages, cultures, and backgrounds, and used de-escalation techniques to manage irate customers, provide solutions, and assist in problem solving methods. Obtained customer information including names, addresses, and payment methods for order entry, and maintained records of contacts, accounts, and orders for quota management.

VOLUNTEER EXPERIENCE

•Poll worker for Summit County Board of Elections 13 years

•Ocasek building Homeless Shelter 161 S. Main St. Akron, Oh. 4 months

•Member of 3D4E club

•Member Criminal Justice Association

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