Customer Service Store Manager
Resume:
Dubuque, IA
Sep **** Current
Dubuque, IA
Jan **19 May 2022
East Point, GA
Claudette Hicks
Professional Summary
Motivated manager with more than 15 years experience in customer service, team building, employee training and development, and retail sales. Communicates objectives and visions clearly to associates and team members to meet performance targets and consistently satisfy customers with high-quality service. Able to train, mentor, and develop promising staff into effective leaders.
Skills
Inventory control Staff management
Performance evaluations Customer service management Loss prevention Human resources
Employee training and development Time Management
Team building and leadership Operations management Experience
Aldi
Store Manager
Analyzed store reports to evaluate performance, increase sales and reduce controllable expenses.
Recruited, interviewed and hired new employees based on strengths, preparedness and work experience.
Interacted with customers on sales floor to build rapport and offer product expertise. Resolved problems, provided open communication and recommended discipline and terminations.
Oversaw daily operations, focusing on efficiency, team work, and merchandising standards.
Hallmark
Store Manager
Trained, supervised, and motivated a team of sales associates/leaders to connect with customers and provide amazing customer service.
Monitored and stayed within designated payroll budgets. Conducted annual reviews.
Prepared weekly schedules and processed time off requests. Achieved 100% accuracy in online order fulfillment in 2020. Delegated assignments to meet coverage needs and maintain store standards. Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
Party City
39 Remington Park Drive, East Dubuque, IL 61025
adyiq8@r.postjobfree.com
Mar 2017 Jul 2018
East Point, GA
Jun 2012 Mar 2017
Gurnee, IL
Oct 2007 Jun 2012
Atlanta, GA
Jun 2017
Gurnee, IL
Jun 2011
Operations Manager
Balanced business needs and special project requirements to effectively plan crew schedules to meet customer demands.
Supported office procedures, including hiring and employment processes. Completed end of the month profit and loss documents. Established objectives for associates, monitored performance, and coached on strategies to improve results.
Designated training times and modules for new hires. Ensured all onboarding paperwork was completed within the deadline and I-9 information was processed correctly.
Party City
Assistant Store Manager
Transferred to Georgia from Gurnee, Illinois.
Recruited, hired, and trained all seasonal Halloween associates for 2012-2015. Party City
Assistant Store Manager
Fostered an environment in which customers enjoyed high levels of service and employees were motivated to deliver a personal experience to every customer. Responded to e-mails and pinned agendas for the week. Participated in the relocation of 2 stores, merchandising of 3 new stores and the remodel of my own store.
Reduced staff turnover by 10%, benchmarking a record setting improvement in staff retention due to the success of employee development and morale-building. Served on a special team charged with turning around under performing stores. Organized their backrooms and re-merchandised the stores per company policy, which contributed in a significant improvement in customer satisfaction and a sales increase of 13% to comp.
Education
University of Phoenix
Bachelor of Science: Human Resource Management
Robert Morris University
Associate of Science: Business
Dean's List Honoree, 3 semesters.
Languages
English, Conversational
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