Customer Service Representative

MS. Harriet Y. Lowe

**** * ******** ****

Apt # *01

Tucson, AZ. 85710

Ph. # 520-***-****

Email: adyiq3@r.postjobfree.com

OBJECTIVE

BUILDING CUSTOMER SATISFACTION, RAISING AGENT'S SKILLS TO PROVIDE OUR MEMBERS OF RESPECT, KNOWLEDGE, UNDERSTANDING, AND PATIENCE. CREATING AN UNFORGETTABLE EXPERIENCE WITH EVERY MEMBER. PROMOTING FINANCIAL GROWTH FOR THE COMPANY AND OUR EMPLOYEE'S.

EXPERIENCE

04/1998-06/2000

CARE PROVIDER LUCILLE SMITH

LOS ANGELES,CA

● DISPENSE MEDICINES TO CLIENT.

● TRANSPORT TO VARIOUS APPOINTMENTS;

● GENERAL HOUSEWORK;

● PREPARE FOOD FOR THE CLIENT.

HELPED WITH PHYSICAL THERAPY TREATMENTS.

08/2000 -12/2002 HEALTHVIEW TERRACE.

LYNWOOD, CA

DIRECTOR OF TRANSPORTATION / HIRING

● PROCESS APPLICATIONS; BACKGROUND CHKSE

● REFERRAL VERIFICATIONS;

● SCHEDULE APPOINTMENTS FOR ALL CLIENTS;

● TRANSPORTATION TO VARIOUS APPOINTMENTS; PAYROL

02-200*-**-****. TIFFANY HOME HEALTH

CARE PROVIDER. NORTHRIDGE,CA

● TAKE TOTAL CARE OF CLIENT. TRANSPORT TO ALL APPOINTMENTS;

● DISPENSE ALL MEDICATIONS;

● PREPARE ALL MEALS;

● HELP WITH PHYSICAL THERAPY

10-201*-**-**** C3 -CUSTOMER CONTACT CHANNELS

HP/OTC/MR

● MULTI TASK FOR ALL AVENUES OF HUMANA

PHARMACY,OVER-THE-COUNTER; MEMBER REWARDS.

● RECEIVE ORDERS FOR. PRESCRIPTION MEDICATIONS ALSO FOR NON-PRESCRIPTION MEDICATIONS,

● MEMBER GIFT CARDS AND OTC ORDERS AND BENEFITS TO MAKE THE MEMBER FEEL COMFORTABLE, RELAXED, ALWAYS FIRST PRIORITY

● DE-ESCALATE CALLS, RESOLVE ALL ISSUES, GRIEVANCES, AND CONCERNS. IRT ISSUES RESOLUTION TEAM

● RESOLVE ISSUES WITH MEMBER REWARDS GIFT CARDS

● RESEARCH AND ADD CLAIMS TO MEMBERS ACCOUNT

● REACH OUT TO MEMBERS TO RESOLVE ORDERS NOT PROCESSED

● SUBNIT REQUEST FOR DAMSGED ORDERS, MISSING ITEMS AND ORDERS NOT PROFESSED

TRAINER

● TAKE ATTENDANCE DAILY

● CREATE REPORTS FOR MISSED PUNCHES

● SEND REQUEST FOR TERMINATIONS

● PAYROLL

● CORRECT TIME SHEETS

● EDUCATE THE AGENT ON TIME PUNCHES

● PROCESS TIME SHEETS

● EDUCATE THE CLASS ON HOW HUMANA PHARMACY, OTC,/MR FUNCTION.

● HOW TO SPEAK TO THE MEMBERS WITH PATIENCE, RESPECT, AND ACTIVE LISTENING.

EDUCATION

09/198*-**-****. LOS ANGELES TRADE-TECHNICAL COLLEGE

● AA DEGREE IN BUSINESS ADMINISTRATION.

REFERENCES

● REFERENCES AVAILABLE. UPON. REQUEST

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