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Jim Claussen

Shoreline, WA *****

LinkedIn Profile • 206-***-****• adyip3@r.postjobfree.com Information Technology Specialist

Successful help desk leader with over 20 years of experience. Help Desk Leadership / Project Management / User Training and Support / Troubleshooting and Issue Resolution / Local Area Networks / Hardware, PCs, Desktops, Peripherals / Software Upgrades / Security Upgrades

TECHNICAL PROFICIENCIES

Platforms: Microsoft Windows, Office 365, Exchange, Outlook, Active Directory, Intune, Azure AD, SQL Server, ServiceNOW, ManageEngine ServiceDesk Plus, Ivanti, FreshDesk, AutoTask Hardware: Polycom Videoconferencing, Desktop Computers, Laptop Computers, IOS and Android phones.

PROFESSIONAL EXPERIENCE

Medical Leave (03/2023-Present)

Took time to recover from an injury and am ready to get back to work. IT Support (02/2023-03/2023) Cepheid, Bothell, WA

Contract work though MatchPoint Solutions. Worked onsite resolving Tier 1 & 2 help desk issues. Prepared and deployed new computer equipment. Left job due to now resolved health issue. IT Support Specialist (10/2021 - 09/2022) Treehouse, Seattle, WA Contract work through Robert Half. Worked on Tier 1 & 2 help desk, Prepared laptops and cell phones for new employees as well as Responsible for onboarding and offboarding. Performed end of life for hardware disposal as part of asset tracking responsibilities. Other Experience: Payroll Administrator, Bookkeeper, McHugh Restaurants, Inc., Seattle, WA; Computer Operator, Herff Jones, Inc., Bellevue, WA

01/2020-Mid 2021

Cared for sister with serious medical issues.

Jim Claussen

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IT Support Specialist (3/1999 – 1/2020 North Pacific Seafoods, Seattle, WA Technical Scope: Microsoft Access, SQL Queries, Manage Engine ServiceDesk Plus Key Achievements:

Ensured all desk and mobile phones were running smoothly. Implemented and maintained new phone systems at 3 distinct sites.

Designed and implemented an interactive voice response system to automate call routing.

Implemented a multi-site phone system, in addition to managing mobile phones for 60 users.

Purchased and tracked assets such as computers and peripherals.

Managed and triaged tier 1 and tier 2 helpdesk tickets for Seattle office and remotely for Alaska processing sites.

Traveled to Alaska sites to set up seasonal processing plants at beginning of season and close at season end. Made additional trips to provide IT support and implement new hardware.

Designed and developed multiple payroll applications in Microsoft Access with specific functions such as monthly accounting journal entries, reconciled payroll bank accounts, and detailed analysis of labor costs tied to specific production units.

Created tailored reports assisting in business decisions and audits, with complete details.

Delivered to HR unique and confidential data needs, employing Microsoft Access and SQL queries.

Solved multiple technical problems with astute troubleshooting skills.

Forged solid relationships with business end-users, cross-functional organizations, and vendors.

Conducted all purchasing of computers, peripherals, desktops, and tablets.

Upgraded desktops and laptop computers; set up all printers and workstations. EDUCATION AND TRAINING

Associate in Arts and Sciences Pre-College Major

Bellevue Community College, Bellevue, WA

CompTIA A+ Certification Bootcamp

Generation USA – Spartanburg Cohort

December 2020 – March 2021

Technical Certifications

MTA Database Administration Fundamentals

REFERENCES AVAILABLE UPON REQUEST