Angela Terrell

• 281-***-**** • adyio9@r.postjobfree.com

Professional Summary

Self-motivated and pleasant demeanor customer service professional over 25+ years of experience helping customers navigate and resolve product and services issues.

Professional Skills/Computer Expertise

■Critical Thinking/Complex Problem Solver

■Medical Claims and Insurance

■Microsoft Office Expert

■Case Management

■Work From Home

■Attention to Detail

■45-55 Words a minute typist

■Lead roles

■Training skills

■Goal Oriented

■Documenting

■Clinic & Hospital setting

■Online Research Expert

■Front Office Operations

■Organization & Multi-tasking

■ Data Entry

■Written & Verbal

Communication

■EHR/EMR

■Medical Records

■ICD-10

Professional Experience

Retention Specialist, H&R Block, Remotely,

Houston, TX, November 2022- May 2023

●Provides a service for tax refunds

●Maintains customer information through Sales Force system

●Call center environment, calls up to 50-80 calls

●Payment processing

●Verification for customer identity

Customer Service, Willis Towers Willis, WFH, Remotely

July 2022- November 2022

●Assisted with benefits and insurance for Medicare for the new year and enrollment

●Provides benefit information to customers on their personal accounts

●Assisted customers with choosing the accurate benefit plan

●Verifying customer accounts and demographics

Taxpayer Services, Iowa Department of Revenue, Des Moines, IA

December 2019 – March 2020

●Aided Social Security and low-income customers with renter’s rebate

●Payment and collections processing

●Call center environment, calls up to 50-80

●Researched taxpayer information into state database

●Update Excel spreadsheet to reflect changes made to taxpayer demographics

●Calculate amounts and accuracy for renter’s rebate

Client Service Rep, Eyerly Ball Mental Health Community Services,

Des Moines, IA January 2017 - December 2019

●Schedule or reschedule clients for appointments

●Verified insurance eligibility for services before they are rendered

●Process client payments, co-pays, and balances owed

●Created all memos and letters written for clients seen in clinic

●Opened and closed clinic on odd days

Career Coordinator, Iowa workforce Development,

Des Moines, IA March 2016 – January 2017

●Assisted clients with job search

●Assisted with clothing, bus tokens & passes, and gas

●Assisted with appointments

●Assisted clients with registering for unemployment benefits

●Assisted clients with sanctions for FIP

Review Coordinator, Medica Health Plans,

Minnetonka, MN, February 2014 – February 2016

●Completed documentation for hospital admissions and discharges

●Utilized computer skills and software knowledge to complete assignments

●Performed multiple tasks with a high level of accuracy and attention to detail

●Worked with management to set priorities and manage time effectively

●Worked batches of 200-500 count

Claims Specialist, Park Nicollet, Saint Louis Park, MN

March 2012- February 2014

●Entered claims information and accuracy

●Determined root cause of issues and prepared corresponding adjustments on appropriate forms

●Adhered to billing and HIPAA regulations, according to departmental and institutional polices

●Processing of invoices

●Assigned special projects

●Researched accounts, increasing the number od claims being paid out

Front Office Assistant, Goodrich Corporation, West Des Moines, IA

December 2009- February 2012

●Assisted 10 people in office

●Prepared orders and process for shipping

●Alpha & Numeric filing

●Responsible for sending internal & external emails

●Scan, Print, Fax, and copy important information for shipping

●Ability to muti-task

Executive Account Rep, Comcast Cable, Saint Paul, MN

April 2003- June 2008

●Call center calls up to 200 daily

●Assisted customers with services and technical support

●Payment processing and collections on delinquent accounts

●Take orders to commerce products and service

Education & Certifications Upper Iowa University: Criminal Justice 2009-2010

The High School: Iowa Board of Education, Des Moines, Iowa

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