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Customer Service Representative

Location:
Cebu City, Philippines
Posted:
July 25, 2023

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Resume:

.

Edenly Dampios

Licensed Professional Teacher

Lapu - Lapu City, PH 6015

099********

adyins@r.postjobfree.com

Dedicated to creating a supportive and engaging learning environment that fosters student growth and achievement. With strong communication, classroom management, and subject matter expertise, have effectively guided students in their academic and personal development. Work History

2021/06 - Current Class Adviser

St. Joseph's School of Mactan, Lapu - Lapu City

• Facilitated meetings and activities.

• Coordinated class events and field trips.

• Communicated regularly with parents regarding student progress and class updates.

• Helped students navigate school's online learning platform and provided technical support as needed.

• Developed and implemented individualized academic plans for students.

• Assisted students in exploring and selecting career paths. 2020/08 – 2021/06 Class Adviser

Ganaan Christian international Academy, Lapu - Lapu City

• Conducted virtual meetings with students to discuss important announcements, upcoming events, and academic progress.

• Provided individualized support to students who were struggling with their coursework or facing personal challenges.

• Coordinated with other teachers and school staff to ensure that online classes and activities were running smoothly.

2019/08 – 2019/11 Customer Service Representative

Eperformax, Cebu City

• Develop knowledge of customer service policies and procedures, including communication protocols and service level expectations.

• Communicate with customers via multiple channels, including phone, email, chat, and social media.

• Listen actively and empathetically to customers, assess their needs, and provide accurate and timely responses to their inquiries or concerns.

2017/09 – 2019/04 Library Student Assistant

Southwestern University - PHINMA, Cebu City

• Assisted patrons with finding library materials, including books, articles, and multimedia resources.

• Shelved books and other materials, ensuring that were organized according to library's classification system.

• Maintained cleanliness and organization of library, including dusting shelves, straightening chairs and tables, and keeping work areas tidy.

Education

2022/01 - Current Master of Arts: Special Education Cebu Technological University - Cebu City

2015/06 – 2019/04 Bachelor of Physical Education Major in School of : Physical Education Teaching And Coaching Southwestern University - PHINMA - Cebu City

Skills

Classroom Management

Adaptability Flexibility

English Language Proficiency

Creativity and Resourceful

Self-Motivated



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