Customer Service Office Management

Laura J. McGraw

adyild@r.postjobfree.com

Core Competencies

Business and Office Management

Planning Project Management Full Charge Bookkeeping

Purchasing Office Management Communications/Reporting

Logistics Operations Sub-contractor management Experience – Highlights

I thrive in a fast-paced, dynamic position with varying responsibilities Graybar Electric – Served as Branch Administrator for five years, currently Project Specialist covering jobs up to 5 million dollars for the Chattanooga TN, and Knoxville branches. Valley Signs and Surveys – assisted in day-to-day management and frequently full charge in the absence of the owners. Project management of signage installation programs on a local, regional and national basis for multiple and simultaneous projects. Management of all phases of the manufacturing process, and 22 employees.

Crown Insulation – Founding partner; built a 10-employee company as insulation installers mainly serving contractors on new construction in a tri-county area. Day-to-day business and office management from start up to full operations.

Business and Office Management to include, but not limited to: AP/AR, payroll, bookkeeping, record keeping, bank and expense reconciliation, HR generalist, external audits, complex travel arrangements, and special projects.

Work History

Project Specialist Graybar Electric, Chattanooga, TN 2017 – Current Branch Administrator Graybar Electric, Chattanooga, TN 2012 – 2017 Operations Assistant Valley Signs and Surveys, Ooltewah, TN 2007 – 2012 Real Estate Appraiser/Owner HomeTown Appraisal, Brighton, MI 2003 – 2007 Operations Manager/Co-Owner Crown Insulation, Inc., South Lyon, MI 1999 – 2004 Skills

Software: SAP, Microsoft Office Suite, Quickbooks, and several industry-specific programs Ability to manage multiple tasks, shifting priorities and meeting deadlines Relationship building and maintenance, JIT inventory planning, liaison roles Key strengths: customer service, problem solving, analytic thinking and common sense