Mark Webler

***** ****** *****, ****** ********, Michigan 48316

Phone: 313-***-**** Email: adyil7@r.postjobfree.com

SUMMARY:

I am a seasoned IT professional with over 20 years of experience in leadership and cyber-security.. I have an Agile/ITIL background, experienced in driving new services and programs in a leveraged IT environment with solid experience in guiding scope definition and contract negotiations. Utilizing ITIL as a leading ITSM framework (ServiceNow) providing direction to organizations on how to best use IT for business transformation, development, and change. I have experience as an innovator with a background in account leadership, business unit finance, IT operations, Service Delivery and relationship management.

I have the unique ability to deliver results in difficult situations, effectively managing complex organizations drawing on my communications ability to manage through difficult team dynamics and challenging personalities. PROFESSIONAL EXPERIENCE

Mark6 LLC, Shelby Township, MI. 48316 Present - 2022 Services Engineer (2022 to Present) - Owner operator

● Obtain and schedule customer required work based on urgency and size of project.

● Maintain company equipment and price out and purchase new equipment based on need of the project.

● Provide a detailed plan and expectation for the customer, then execute on the plan, providing feedback as necessary until completion.

● Maintain company budget.

Rocket Mortgage, Detroit, MI. 48226 2022 - 2012

Manager (2012 to 2022) - Identity and Access Management, Engineering

● Responsible for leading and developing the highly skilled Identity and Access Management Engineering team.

● Lead the team to the successful implementation of Microsoft Forefront Identity Manager from Fischer International.

● Leading the team to develop automation strategies with respect to all corporate employee access to critical systems.

● Utilizing ITBM, created a clear team vision and aligned it with the technology and vision for the company.

● Work with all areas of IT from an engineering perspective to tie the existing Identity and Access Management system into the various business requirements. Continually pursuing innovative strategies to drive stability automation and the ability to move the business forward.

● Maintaining knowledge base integrity through the management of our process and technical documentation

● Work closely with our legal department on all vendor interactions and projects regarding Identity and Access Management

● Manage large high-level projects

Computer Science Corporation [C.S.C.], Auburn Hills, MI. 48326 2012 - 2008 Service Delivery Manager (2008 to 2012) - Identity and Access Management, Operations Manager Chrysler Group LLC, CSC Global Pass

● Manage diverse global teams of various skill sets to maintain customer service level agreements and other contractual agreements.

● Guide project managers in large and midsize business opportunities.

● Oversee and manage changes and projects of various sizes and complexities.

● Manage a team of security consultants as they drive new technical projects and initiatives

● Continually provide process improvement leading a team of highly technical resources to standardize processes and procedures

● Provide specific resource management for day to day operational support and project execution.

● Develop and create an Identity Management service model.

● Continue to drive costs out of the environment with little to no impact on customer contractual agreements or expectations.

● Continually finding new business opportunities leading to continued yearly profits while providing the customer with overall savings

● Created a quick knowledge transfer model to enable offshore staffing to continue under any circumstance.

● Identify new business opportunities with existing clients, allowing for resources to be leveraged and their cost to be contained without increasing budgets.

● Write projects and new business proposals.

Electronic Data Systems [E.D.S.], Auburn Hills, MI. 48326 2008 – 1998 Infrastructure Specialist (2007 to 2008) - Identity Management Siteminder Operations Team Leader DaimlerChrysler / Chrysler LLC

● Led team in delivery of the Siteminder Operations portion of the Managed Services contract, meeting or exceeding both Midwest Hub and client goals and objectives for continuous improvement.

● Manage a diverse team whose members are located world-wide, including India and western United States

● Provide detailed metrics related to contractual obligations to the local client

● Utilizing ITIL practices, developed and maintained processes and procedures relating to “change management”,

“incident management”, and “business continuity”.

● Assisted the client in understanding the work being performed on a monthly basis through measurement.

● Reorganized the team as needed to maximize use of resources.

● Created a training process that quickly and efficiently acclimated new team members, taking weeks instead of months.

● Implemented a business continuity process allowing team members to remain productive 24 x 7.

● Continually pursued new business opportunities with the client, successfully leading EDS to acquire two new billable positions.

● Assisted the client with the successful attainment of their group’s goals and objectives. Allowing for them to continually exceed them.

Infrastructure Analyst (2007 to 2004) - Dedicated Client Engineering Team Leader DaimlerChrysler / Chrysler LLC

● Managed a Web Infrastructure Team, whose members were at various locations world-wide.

● Assisted with a major new release of the client’s enterprise change control system. I developed a new standard for required information and created the first draft of the Lotus Notes database as well as the documentation to support these new changes.

● Created standards and documentation for application teams to allow for a better understanding of our support model.

● Developed the initial release of the clients “Siteminder Service Request” database. This tool is currently used to validate changes to be performed as well as to streamline requirements gathering. Allowing for a 99% success rate in Siteminder change execution since its inception.

Infrastructure Analyst (2004 to 2002) - Security Engineering Team [Dow Chemical]

● Created a security solution for Cisco based Voice over IP, specific to the IP Call Center.

● Was required to sit with the Voice over IP engineers and develop the security solution as they were developing the VOIP solution and writing engineering white papers.

● Developed a security solution for MS Exchange SRS, Exchange Cluster Mailbox and Exchange

● Engineered a web solution for the request and ongoing audit of user activity on corporate wide Exchange 2000 mailbox servers. I was tasked with finding a solution,documenting it and presenting it to the customer. Infrastructure Analyst (2002 – 2000) - Model Office [GM Online]

● Drive new projects helping the customer to define scope and definition

● Created test plans for various systems and programs.

● Designed a system and strategy to rapidly rebuild the Model Office.

● Assisted the engineering team with packaged solutions. Provide result based reporting.

● Automated Lab Test Cases using "Rational Visual Test" software and client build procedures. Infrastructure Analyst (2000 to 1999) - Server Build Team [Navy and Marine Corps. Intranet]

● Worked on the team that created the first of several server builds and trained the remote sites to reproduce the same build information and documentation.

● Assisted with the initial release of NMCI

EDUCATION and TRAINING

University of Phoenix, Phoenix, AZ

Bachelors of Science/Business Management

Wayne State University, Detroit, MI

Candidate for Bachelors of Science/Computer Science Macomb Community College, Warren, MI

Associates of Applied Science/Consumer Electronics.

● ITIL Foundations Certification in IT Service Management

● Lean Six Sigma Overview

● Basics of Root Cause Analysis/ Problem Solving and Decision Making in Groups

● The Enabling Leader/ Energizing and Empowering Employees

● General Security Concepts

● Best Shore Strategy

● “Leader Training” [Leading by example, coaching, recruiting, documentation and success planning, appraisals]

● “Ground School” training – focusing on Personal Leadership sharpening natural leadership abilities and providing necessary tools to allow for the development of personal leadership style. United States Marine Corps. Reserves

Field Wireman/Radio Operator, MIMMS Clerk trained, Wire Chief, Honorably discharged

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