Software Engineer Solution Architect

Professional Summary

With over ** years of IT experience, I am a Delivery Executive/ Global Program Director, experienced in Digital/IT Transformations, managing global delivery teams, vendors, and customers across globe (India, US, UK, and Latin America), and working out of Dallas, TX, USA.

I have extensive experience in leading & managing delivery & revenue of large (150+) global teams, multi-year large projects, solutioning, managing, and executing Enterprise solutions, Digital / IT Transformations, Cloud, DevOps across applications and infrastructure services. Well experienced in Digital Transformation Programs, Program Management, budget & revenue tracking, applications services consulting, Enterprise Architecture, and solutions across platforms and technologies.

As part of the internal governance framework, implemented, trained, and watch Key Performance Indicators (KPIs) and metrics for the Global Project Management team per clients’ expectations. Supported and excelled internal department goals and executed the implementation, and execution of the external governance framework for each client portfolio.

Managed portfolios and developed PMO processes, managed PMs across multiple projects and accounts, discussed, agreed, and finalized performance metrics, Service Level Agreements (SLAs), and communication plan for each customer. Partnered with the internal and external vendor teams to meet client expectations and to realize continued portfolio growth and gain of market share. Responsible for the proactive identification of areas for improvement benefitting the clients’ expectations, the company’s goals, and addressing emerging trends within the industry. Implemented strategic resource management and resource leveling techniques to manage account revenue. Hands on experience of project management tools like Jira, Rally, MS project, RAID charts, and others.

Actively involved in managing account deliveries, RFP/ RFI /SOW responses, technical solutions, pricing strategy, scope, budget, cost & financials of managed services ITO deals forming of multiyear support and staffing.

Overall, an executive with excellent communication skills, experienced as a part of large multi-cultural teams, ability to manage multiple accounts and initiatives concurrently without losing a track, backed up with high-end technical knowledge to understand market dynamics, I have delivered unmatched results and continues to do so with elevated level of self-motivation.

Assignment Details

Organization: Cigniti (since February 2022)

My Role: Sr. Director, Enterprise Solutions delivery

Working with Cigniti technologies since February 2022 in the capacity of Sr. Director, Enterprise Solutions Group (ESG) delivery. I am working with our customers on Digital Transformation projects, deliveries & project portfolios and responsible for end-to-end project delivery, client relationship, account growth, Revenue / Budget tracking, and responding to customer RFQs.

Managed and executed Digital modernization project including day one planning to go-live which includes moving workloads to the cloud through dev-test-prod planning, through containerization or re-designing / re-architecting apps, data sanitization and management.

Solutioning & delivering customer requirements through the suggestive use of workflow automation (RPA) tools like UIPath, Automation Anywhere, Power Automate or testing automation tools like Selenium, Katalon Studio, Appium, Microfocus and others.

Leading customer’s multi-year IT strategy for DevOps, Cloud migration, AI implementations, workload automations and overall IT transformation using agile (Safe, Kanban) and hybrid program management methodologies.

NTT Data Services (Previously Dell Services) (March 2017 – Feb 2022)

Worked with NTT DATA Services (legacy Dell Services) since Jan 2011 and has managed multiple accounts & portfolio programs for support project, Digital Transformation, cloud enablement in the role of Account Executive / Global Program manager managing delivery and budget/ revenue of multiple accounts for multi million dollars.

My Role: Program Director/ Global Delivery Executive (DE)

Accounts Led:

Sentry Data Systems in Deerfield, Florida

ConnectYourCare in Hunt Valley, Maryland

University of Southern California (USC) hospitals

Tenet HealthCare Dallas, Texas

Technologies: AWS, GCP,

Key Accomplishments

Managed multiple programs & Project Managers across multiple accounts listed above which include day to day delivery management, operations management, SLA & KPI adherence &reporting, handling customer escalations, and working on tactical and strategic planning with the customer.

Outlined digital transformation of existing applications by setting plans for virtualizing apps, containerizing and moving to cloud. The second phase consists of slicing functionality and developing cloud native, microservices architecture. Project Planning, tracking and execution, Program / Project management using agile, and hybrid methodologies. Managed Risk Registers across multiple programs, reporting to steering committee.

For Sentry data systems, led the product transformation and account growth. Ramped up the team size from five (5) to thirty-five (35) people implementing the complete product (340 B program) for the customer. Managed the SLAs, Program Management, IT transformation implementation and support. Implementation using .NET, SQL azure.

For Tenet Healthcare, managed Led IT transformation projects whereby transitioned 70+ FTE account forming production support, operational support, testing and other miscellaneous projects. Moved the team away from waterfall to agile delivery. Upgraded from TFS to Azure ADO and started work management through Azure boards. Executed plans and migrations of application from data center servers to virtualized server environments for Cloud migrations.

In ConnectYourCare account, grew the revenue multifold by periodically expanding our business with the customer and offering breadth of services during my stint in the account. Introduced automation tools like Jenkins for build automation, implemented DevOps processes, designed and outlined application migration of monolith Java applications to micro services architecture.

Used agile tools Jira, Trello, and MS Azure Devops (ADO) to manage projects.

NTT Data Services (Previously Dell Services) (Sep - 2015 – March 2017)

My Role: Solution Architect Large Deals Team for Strategic Deals

My Role & KRAs

Focused on strategic deals with deal size of $ 40 million and above.

Account Growth Labs (AGL) & Deal Strategy Lab (DSL) to create specific offerings, selling plans, margins, and pricing strategy.

Solution multiyear managed services deals for ADMS (ADM, AMS), Testing, technology & project consulting, DevOps, Cloud consulting, infrastructure End User Services, Service Desk, Infrastructure services consisting of Data Center Managed Services, Private / Public / Hybrid cloud solutions.

Customer presentations, SOW / pricing negotiations

Formalizing multiple year manage services deal contracts/SOW/MSA ensuring best margins, financially compatible and aggressive, COLA (inflations) integrated to create a successful and winnable price for the deal.

Consulting with multiple internal teams and stakeholders like delivery, sales, solutions teams, legal, finance, internal resource management group and/or external vendors and other responsible groups for closing various pursuits.

NTT Data Services (Previously Dell Services) (January 2013 – September 2015)

During my work period as Presales Solution Architect (within applications services group), I work on deals involving application support, development, testing and integration.

My Role: Presales Solution Architect, AMS managed services Strategic Deals

My Role & KRAs

Providing RFP, RFI responses for AMS managed services solutions

Customer discussion for deal conceptualization/ discovery phase / due diligence

Solution Strategy to transform / modernize applications to latest technologies & transitioning to cloud using industry standard tools for topology, code & storage understanding and performance benchmarking.

Spearheading a collaborative solution by collaborating with multiple stakeholders, delivery teams across towers and LoBs, finance, pricing and legal, getting approvals and presenting the final solution to the customer for further negotiations.

NTT Data Services (Previously Dell Services) (January 2011 – January 2013)

During this period, I worked as delivery lead for multiple AMS projects for two different accounts. I was managing AMS support operations of two accounts, overlooking delivery and sales support opportunities for these accounts.

My Role: Delivery lead & Presales Solution Architect

My Role & KRAs

Ensure smooth running of support processes, complete coverage & SLA adherence.

Led delivery of projects at offshore center in India – SHL, ICD10 implementation, Experian.

Review architecture, implementation, test cases, delivery timelines

Sapient (March 2008 – January 2011) Work Locations : India and London

During my work period in Sapient, I managed multiple projects in .NET technologies and executed projects across globe US, UK & India. I was engaged in presales solution activities for my current customer and other new deals as well.

My Role: Solution Architect & Project Manager

Technologies used in projects.

ASP.NET, C#, NET 3.5, SiteCore (CMS), MS Dynamics CRM 4.0, Paypal & integration with various third-party applications, SSIS with Custom Migration scripts

Project Management Methodologies used in all the projects:

Agile method

Fidelity India (March 2005 – March 2008) Work Locations : India

During my work period in Fidelity, I engaged in multiple projects in .NET technologies.

My Role: Solution Architect

Technologies used in projects: ASP.NET, C#, VC++, MFC, COM.

Projects Delivered:

Migrated existing DB2 /AS400 logic to Sybase databases. Migrated application logic to use Sybase database.

Migrated existing BPM logic to a newer BizTalk based enterprise solution. Architected and developed BizTalk based BPM application for automation of back-office processes using BizTalk.

Newgen Software (December 2003 – February 2005) Work Locations : India

My Role: Senior Software Engineer

Technologies: VC++ 6.0 & SQL

My Role & KRAs

I was working as a senior software engineer in Newgen and was working for a customer Konica Minolta, Japan developing their document management system solution in VC++, MFC, and COM.

This document management system was bundled with large printers which scans, prints, bundles and bind papers with their appropriate orientation. This product was a big-time success.

vCustomer Services Pvt Ltd. (December 2001 – June 2003) Work Locations : India

My Role: Software Engineer

Technologies: VC++ 6.0, ASP, ASP.NET (.NET 1.1 with C#), SQL 2000

My Role & KRAs

I was working as a software engineer in vCustomer and was working on developing various tools using VC++ / MFC required by the vCustomer team internally.

Developed applications based on cisco CTIOS to automate one of the call handlings processes.

Academics

Degree / Graduation : BE (Computer Science),

College : Basaveshwar Engineering College, Karnataka, India

University : Karnataka University,

Passing Year : 2000

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