Project Manager Customer Service

MARCUS J. EVANS

West Palm Beach, FL. ***** 407-***-**** **************@*****.*** http://linkedin.com/in/m-j-evans-791a08218 http://the-comeback-initiative.com/

PROFESSIONAL SUMMARY

Skilled Researcher with 20 years of experience in research, enthusiastic about supporting advancements in organization, record keeping, and problem-solving. Passionate about increasing knowledge to drive growth and improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position within a 15-mile radius of Zip code 33411.

SKILLS

• Experienced and passionate professional with a strong background in Peer 2 Peer Therapeutic Community Clerk/Liaison, Toastmasters leadership, and mentorship development.

• Skilled in clerical skills, office management, problem-solving, team leadership, and advocacy for social justice and criminal justice reform.

• Proficient in research and development (R&D), communication outreach, conducting interviews, MS Office, web development, and writing and editing.

• Experienced in behavioral analysis, resource management, and effective multitasking.

• Excellent communication and interpersonal skills, dedicated to supporting diverse communities and making a positive impact.

WORK HISTORY

Experienced Associate Researcher, 05/2023 - Current

Sparkel Insights Multicultural, Research Firm – Remote

• Gathered and organized information for research purposes.

• Performed research into study topics to increase knowledge and provide valuable contributions.

• Interpreted data analysis results to draw inferences and conclusions.

• Wrote research papers, reports, reviews, and summaries regarding areas of research.

• Detailed study findings and updated research upon new discoveries.

Senior Project Manager, 04/2023 - Current

The Comeback Initiative – Remote

• Conducted research to identify the needs and challenges of ex-offenders transitioning back into society.

• Established a comprehensive database of informational assistance and pathways to resources for ex-offenders' re-entry.

• Formulated a user-friendly website to connect ex-offenders with relevant programs and events.

• Coordinated with community service organizations and relevant agencies to promote the database and tailored resources.

• Monitored project progress, identified risks, and implemented corrective measures for success.

• Maintained relationships with stakeholders to meet objectives and boost rapport.

Orderly & Barber, 05/2023 - 06/2023

Administrative, West Palm

• Maintained a clean and well-organized administrative building.

Administrative Clerk / Liaison, 02/2021 - 05/2023

• Oversaw all aspects of the Holmes Correctional Institution Peer 2 Therapeutic Community's operations.

• Formulated and supervised a committee of inmates to assist with daily operations.

• Developed educational curriculums and mentorship community programs.

• Conducted assessments, evaluations, and interviews for new participants.

• Created effective database systems for records and logs and submitted monthly reports.

Pet Care Associate, Head, 04/2014 - 06/2017

• Gained valuable experience in training dogs to assist disabled veterans.

• Responsible for dog walking, pet care, grooming, and spending time with them.

Manager of Operations, 05/1993 - 01/2000

Hair Cutting, Cars, Auto Body

• Managed operations, communication, and decision-making in a barber shop and auto body shop.

EDUCATION

• High School Diploma: 1994

• Restrictive Barbers License

• A number of online certifications

ACCOMPLISHMENTS

• Facilitator of Barbering and Cosmetology Studies Certification, HCI Peer to Peer Therapeutic Community, Jun 2023

• Best Speaker Awards (3), HCI Voices of the Lost Youth, Toastmasters Gavel Club, Jan 2022

• Competent Communicator and Mentorship Development Certification, HCI Toastmasters Gavel Club, Mar 2020

• Global Leadership Conference Certification, TMG Global Network, Jun 2019 (4) Best Evaluate Awards, Go Getters FCI, Toastmasters Gavel club, May 2019

• Global Leadership Conference Certification, TMG Global Conference Network, July 2018

• Barber Master, MOORE HAVEN CORRECTIONAL FACILITY, Jan 2014

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