LaToya Green

STRENGTHS

Mentoring and

training

Ability to

communicate

effectively

Ability to multitask

Creative Solutions

COMPUTER SKILLS

Microsoft Office

Suite (Excel, Word,

Access, PowerPoint,

Outlook)

EDUCATION

WMATA,

Washington, DC *

Trapeze

Certification 2010

University of

Phoenix, Baltimore,

MD * Associates in

Business 2009

Test College,

Baltimore, MD *

Associate of Science

2008

Lake Clifton High

School, Baltimore,

MD * High School

Diploma 2003

Killeen, Texas* 706-***-****) Email

(adyiiz@r.postjobfree.com)

First Transit, Marietta, GA

May 2021-March 2023

Dispatch/Supervisor

Provide exceptional customer service through effective telephone communications and follow ups

Manage more than sixty calls per day

Schedule client appointments; maintain records with timely and accurate database updates

Oversee investigation and resolution of customer and vendor concerns

Contribute to increasing team efficiency by giving both operational and administrative team support

Assist with the supervision, assignment, and evaluation of employees on daily basis

Schedule and coordinate routes for Para Transit bus Operators using Trapeze

concerns

Prepares, verifies, and distribute routing material to Para Transit bus Operators

Maintain detailed and updated records of calls in physical and electronic databases

Investigate accidents, collect data, and record all findings

Payroll verification of hours worked, logging of times and schedules

Demonstrate outstanding problem solving and active listening skills

Effectively do all the responsibilities of a dispatcher Cool Air Conditioning and Heating, Marietta, GA

December 2018 – May 2021

Service Dispatcher

Set schedules, implemented new policies, and worked with management to optimize operational procedures and establish clear objectives

Addressed concerns for request for service and/or equipment

Set customer appointments for service

Oversaw and coordinated communications within assigned territory

Worked closely with a diverse team to deliver project requirements, develop solutions, and meet deadlines

Team building through effective training of team members

Demonstrated self-reliance by meeting and exceeding workflow needs

Effectively demonstrated all the responsibilities of a professional dispatcher Marta/MV Transportation, Atlanta, GA

October 2014 – November 2018

Dispatch Supervisor

Manage development, research and reconcile department reports identifying issues or attain approvals for dispatching grid as submitted by Dispatcher Specialist on demand

Hiring, training, performance appraisals and termination of employees

Responded to customer concerns and delivered effective resolutions to concerns

Assessed various driving routes and identified the best paths to maximize productivity and cost-efficiency

Coordinate schedules of employees and operators

PROFESSIONAL EXPERIENCE

OBJECTIVE

Seeking a career

where my skills can

be utilized the best to

assist in the growth of

your company.

Contact this candidate