Customer Service Sales Associate

JESSICA QUILLER Customer Service Representative

Augusta, Ga ************@*****.*** 706-***-****

PROFESSIONAL PROFILE

Dedicated customer service professional with many years of experience providing efficient service that goes above and beyond what is expected. Demonstrated ability to maintain strong client relationships while ensuring adherence to policy. Adept at working in fast-paced environments, with a keen eye for detail and commitment to exceptional customer service.

Areas of Expertise

Organization Cash Handling Customer Service Effective Communication Time Management Team Player Efficient Problem Solving

EXPERIENCE

Sprint Augusta, Ga

Store Associate November 2022-Present

Provide an exceptional customer shopping experience by greeting guests and keeping store stocked, clean and organized

Support the manager in the day-to-day operations

Operate cash register in an efficient and accurate manner

Amazon Augusta, Ga

Fulfillment Center Warehouse Associate September 2021-November 2022

Received and put away inventory

Loaded boxes into trucks for shipment

Used scanners to read bar codes on products

Troubleshot problems and came up with solutions

Ensured product met quality requirements

Pizza Hut Augusta, Ga

Delivery Driver October 2019-September 2021

Delivered pizza sides and other menu items to customers

Drove safely and courteously, while obeying all traffic laws

Processed orders over the phone and in person

Learned the store delivery area

Correctly and accurately handled cash transactions for the customer

Lowes Augusta, Ga

Sales Associate (Seasonal) May 2016-July 2016

Delivered excellent customer service

Answered customer questions

Processed orders, deliveries, and loading tickets

Loaded customer merchandise

Restocked merchandise

Citi Trends Augusta, Ga

Sales Associate October 2015-March 2016

Balanced register according to company policy

Provided proper customer service such as greeted customers, abided by fitting room policies, ring customer transactions in a timely fashion, thanked customer for shopping at store and invited them to return

Assisted management with any tasks requested per company policy

Handled all cash, checks and credit cards correctly and by company policy

Urban Outfitters Augusta, Ga

Product Packer October 2014-January 2015

Weighed packages and labeled them appropriately

Inspected packages to ensure they were not damaged

Checked shipping containers to ensure they met shipping regulations

Assembled daily orders by shipping location or any other shipping categories

Food Lion Augusta, Ga

Sales Associate October 2005-July 2012

Provided fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards

Assisted the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service

Made every attempt to maintain accurate cash control

Followed procedures and performs overrides

Adhered to all company guidelines, policies and standard practices

Education

Augusta Technical College 30 Credits

Regina’s School of Beauty Master Cosmetologist

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