Customer Service High School

Idee Johnson

Raleigh, NC *****

*.****@*****.***

+1-984-***-****

Delivers solutionsdriven customer service while maintaining a natural ability to build relationships, assess needs, and determine best practices to solve problems and meet needs for various customer bases. Combines comprehensive understanding of organizational policies and processes with detailed listening skills to provide creative and immediate conflict resolution. Work Experience

Mail Sorter

UPS - Butner, NC

November 2021 to January 2022

Shift Manager

Taco Bell

Primary Responsibilities:

· Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed

· Address customer concerns in reference to products, services rendered or employee interactions

· Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces.

· Maintain a fully-stocked inventory and order food supplies, as needed.

· Manages cash intake, counting out registers at regular intervals and tabulating profit at the end of the shift.

· Reports losses, employee behavioral issues, serious customer complaints, and other significant issues to upper level management.

Crew Member

Little Caesar’s Pizza

Primary Responsibilities:

• Maintained daily workflow by properly handling phone orders with professionalism while accurately collecting information needed to complete orders.

• Assumed full responsibility for taking food orders from walkin guests by accurately inputting orders into a point of sell system.

• Executed the ability to prepare a variety of meats, poultry, vegetables and other food items for cooking in a variety of other kitchen equipment.

• Charged with displaying a keen understanding of standard restaurant portion sizes, cooking methods, quality standards and rules, policies and procedures.

• Assistant store management and other team members in performing opening and closing procedures as required.

Education

High School Diploma

Kestrel Heights High School - Durham, NC

May 2015

Skills

• 20 Ton Dump Trucks

• Dozers

• Motorized Graders

• Scrapers

• Hydraulic Excavator

• Front loader truck

• Shift Management

Certifications and Licenses

CDL A

Graduated from Carolina Trucking Academy.

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