Customer Service Mid Level

Ramesh Kumar Pandey

DOHA - QATAR

Phone : +974-********

Email: **.**********@*****.***

Summary

A Highly Motivated, Enthusiastic, and Optimistic person with more than 6 years of experience as a salesman, tally clerk, and receptionist, currently working as a manager. Now seeking a long- term career in a Mid-level position in a reputed company like yours. Personal Information

Date of Birth : 17-Dec-1976

Nationality : Nepalese

Gender : Male

Marital Status : Married

Passport No : PA0781958

Date of Expiry : 28-Sep-2032

Language Skills

• Nepali

• English

• Hindi

• Arabic

Work History

Links Shipping Company WLL, Doha, Qatar

TALLY CLERK

FEB 2007 - JAN 2011

• Container vessel tally handling.

• Loading Supervision based on bay plan received from vessel c/off.

• Cargo Vessel Tally Handling.

• Cargo Vessel Operations monitoring and delivery of right goods to right consignee.

• Car carrier discharge operations and tally.

• Basic communication with Port Stevedoring regarding equipment requirement to support Operations.

• Ability to communicate with clients/port authorities.

• Sending berthing request / sailing request, obtaining port clearance. Al Ghoneim Shopping Center, Abha, Saudi Arabia

MERCHENTISER

JUN 2001 - AUG 2003

• Arranging, repositioning and tidying shelves and displays.

• Checking best before and expiry dates.

• Pricing merchandise and verifying correct prices.

• Attaching security tags.

• Sorting and distributing incoming merchandise

• Performing inventories.

• Keeping store clean and tidy.

Global Express Courier Service,

Chandrauta Kapilvastu, Nepal

MANAGER

MAR 2011 - PRESENT

• Managed and organized daily Store's operations with a goal of controlling costs and providing a high quality experience to customers.

• Maintained store staff by recruit, selection, orientation and training employees.

• Evaluated the supply and availability of stocks, and profit margins.

• Trained new staff members and scheduled shifts. Opened and closed the store on time. Education

• HIGHER SECONDARY SCHOOL BOARD IN COMMERCE - AUG 1996 Lumbini Banijya Campus, Butwal Rupandehi Nepal

• SCHOOL LEAVING CERTIFICATE - JUN 1992

Shree Nepal Adarsh Higher Secondary School, Shivapur, Kapilvastu Nepal Professional Skills

• Customer Service

• Skills Ms Office (Word, Excel, Power Point)

• Ability To Perform Simple Math Calculations

• General Ledger,

• Payroll And Utilities Knowledge Selling And Negotiation Skill

• Work Under Pressure

• Written And Verbal Communication Following Complex Instructions

• Decision-Making Skills Professionalism & Discipline Declaration

I hereby declare that all the above-mentioned information is in accordance with fact or true up to my knowledge and I bear the responsibilities for the correctness of the above-mentioned particulars. Ramesh Kumar Pandey

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