Customer Service High School

RU

ROSIE UC

********@*****.*** 956-***-**** Alton, Texas 78573

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Respectful Loan Officer with years of hands-on experience evaluating and authorizing various loans. Dependable professional polished in assembling loan packages, initiating loan applications and analyzing loan programs to match borrower's profile. Communicative team player with in-depth knowledge of banking products and associated services. Bilingual individual willing to go the extra mile to ensure quality service to each and every customer. A dependable Loan Specialist committed to explaining complex information in easy to understand terminology. Customer Service-Focused

Financial Services

Financial Advising

Knowledge of Loan Process

Relationship Building and Management

Bilingual in Spanish

Cash Handling

Reliable

Friendly

South Texas Federal Credit Union/STFCU

McAllen, TX

MSR/Loan Officer

08/2017 - 11/2020

Educated customers on variety of loan products and available credit options to promote valuable decision-making.

Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service. Delivered high levels of customer service to facilitate smooth processes. Submitted loan applications to underwriter for verification and recommendations.

Scanned all documents into the system and filed all paper work after loan was finalized.

Excelled in exceeding monthly goals.

MSR

Handled calls for new sign-ups, service cancellations and cross-selling opportunities.

Reviewed new account applications to verify eligibility of prospective members.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.

STFCU McAllen, TX Offered every customer exceptional service levels by remaining friendly Summary

Skills

Experience

Teller Supervisor

05/2007 - 02/2009

and professional during every transaction.

Managed and balanced cash vault, audits and general ledger accounts. Supplied tellers with coin and currency.

Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs.

Teller evolutions, and new employee interview.

Sharyland High School Mission, TX

High School Diploma

Education and Training

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