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Customer Service Team Leader

Location:
Massachusetts
Posted:
July 25, 2023

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Resume:

J O N A T H A N B A R A N O W S K I

** ********* **** *******, ** 01844

978-***-**** adyifn@r.postjobfree.com

OBJECTIVE

• Results driven, Team leader with over twenty years’ experience in business to business MRO wholesale industrial supply sales & service.

• Seasoned laborer with over twenty five years’ experience in landscaping, construction, maintenance and repair services.

HIGHLIGHTS

• Knowledgeable commercial and residential property maintenance grounds laborer.

• Skilled in heavy equipment operation, hand and power tool expert.

• Comprehensive knowledge of construction industry standards and best practices.

• Strong team leadership, organizational, time management and mentoring skills.

• Proven track record of meeting targeted business goals and maximize sales opportunities.

• Excellent business to business sales talent with comprehensive knowledge in an endless variety of brand and product detail.

• Works collaboratively with internal/external business partners to support sales growth strategies & initiatives.

• Communicates effectively with internal/ external partners & customers.

• Builds close customer business relationships.

• Reliable, adaptable, flexible and resilient through business change. LABORER EXPERIENCE

1993- 2016 Larry Smith, Owner (Jesse Construction) Salem, NH Landscaper/Construction Laborer

• Safe and efficient operation of ground gardening equipment, powered equipment and vehicles such as riding and manual mowers, tractors, twin-axle vehicles, snow blowers, Bob-cat, chain saws, electric clippers, sod cutters and pruning saws.

• Care for lawns by irrigating, mulching, aerating, weeding, grubbing and removing thatch, trimming and edging.

• Maintenance of sidewalks, driveways, parking lots, fountains, planters and other miscellaneous ground features.

• Snow and ice removal

• Tree, shrubbery and plant maintenance

• Chemical application

• Assisting of Building of decks, roofing, additions and remodels J O N A T H A N B A R A N O W S K I

34 Partridge Road Methuen, MA 01844

978-***-**** adyifn@r.postjobfree.com

BUSINESS EXPERIENCE

2015- Present W. W. Grainger Woburn, MA

Services Team Leader

• Go-to person when Branch Services Manager is not on premises.

• Supports branch priorities and assists in maintaining exceptional service, facilities management and operational excellence within the Branch to help drive branch results.

• Provides process feedback to team members, helps address questions, and relays information observations, and/or issues to Branch Services Manager for direction and final disposition.

• Assists in promoting an environment where team members are safe, engaged, empowered, and committed to the success of the company.

• Makes problems visible, challenges the status quo and promotes continuous improvement thinking required to build standardization and operational excellence within the Branch.

• Collaborates with internal/external business partners to support sales growth strategies and initiatives.

2007-2015 W. W. Grainger Everett, MA

Sales Specialist

• Collaborate with multiple business partners to achieve solutions in order to solve customer problems.

• Communicated with customers to understand specialized requirements in order to develop and implement branch processes to ensure customer satisfaction.

• Drove sales growth by engaging in actions that identify leads for further selling opportunities with every customer.

• Provide high level, personal support to large and complex accounts. Actively researched to uncover unique or complex business needs and collaborated with the customer to develop cost effective solutions to meet those needs in order to promote customer loyalty.

• Freely shared knowledge with team members and assisted in the training, coaching or mentoring of new associates.

• Took personal ownership for meeting or exceeding established individual and team metrics.

• Assisted other associates master skills so they can meet objectives.

• Leveraged critical analysis to identify productivity and efficiency improvements required to build consistency, effectiveness and scale within branch operations. 2008-2014 W. W. Grainger Everett, MA

Inventory Management Representative

• Drive incremental revenue by providing superior customer service and ensuring flawless execution of onsite service implementation, service delivery and other KeepStock activities.

• Understand the customer by establishing and maintaining strong relationships in order to effectively identify, analyze and address needs and service opportunities to then provide relevant solutions.

• Collaborate with sales and branch partners to effectively support the KeepStock strategy, better know your customer and determine how Grainger can provide new solutions to meet their needs and/or expand Grainger services/offerings.

• Provide ongoing customer support (including training and consulting) for existing services, as well as, new and emerging offerings as they are developed and deployed by Grainger.

• Contribute to higher account growth penetration and customer loyalty by embedding Grainger processes with each customer.

J O N A T H A N B A R A N O W S K I

34 Partridge Road Methuen, MA 01844

978-***-**** adyifn@r.postjobfree.com

1998-2008 W. W. Grainger Lawrence, MA

Customer Service Associate and Sales Associate

• Builds close customer relationships & personalizes customer interactions.

• Provides exceptional service and utilizes all resources to deliver results.

• Delivers on customer commitments in a timely and responsive manner.

• Capitalize on every opportunity to promote Grainger.

• Demonstrates a win-win situation for the customer and Grainger.

• Results driven and actively looks for ways to beat the competition. BUSINESS TRAINING

Hazmat 1, 2 & 3 Knowledge of OSHA safety regulations Business Conduct Guidelines CPR & First Aid

Certification Trade Compliance

Refrigerant Compliance Data Privacy

P.I.E. (Power Industrial Equipment) Government Ethics Back and Knife safety training Workplace Harassment Critical Thinking Motivating & Engaging Employees

Strength Finder 2.0 Strategic Training

EDUCATION

1996 - 1998 Northern Essex Community College

Lawrence, MA

Business Management & Computer Applications

1990 - 1994 Greater Lawrence Regional Vocational Technical High Andover, MA

Plumbing, Pipe Fitting and welding apprenticeship

High School Diploma



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