Customer Service Construction Manager
Resume:
Jerimi Bourland
Cedar Park, TX 78613
**********@*****.***
QUALIFICATIONS
● Accomplished data analyst with strong math modeling skills
● Transformational leadership, producing measurable results in collaborative projects
● Advanced team building skills establishing productive work relationships in fast pace and fluid environments
● Exceptional communication and organization skills EDUCATION
Texas State University, San Marcos, TX
● Bachelor of Science, May 2008
● GPA: 3.49 Graduated Cum Laude
● Major: Math Minor: Physics
● Texas State University Departmental Scholarship Award, April 2007 University of Hawaii, Honolulu, HI Athletic Football Scholarship, 1996 – 1997 EXPERIENCE
Construction Manager Pacesetter Homes Pflugerville, Tx (October 2021 - May 2023) Sr. Construction Manager Lennar Austin, Tx (December 2019 - October 2021)
● Coordinate and plan projects from beginning to end
● Create schedules, respond to issues and delays, collaborate with engineers and architects
● Communicate with clients about progress
● Inspect and correct issues during the building process to ensure quality and code for the projects
● Ensure that safety protocols are being adhered to daily in the community for the company guidelines and OSHA standards
● Maintain the SWPPP for the community on a weekly basis
● Train the process and key aspects of becoming a construction manager
● Manage tiny home project for Home Aid Austin in the Community First Village Customer Care Representative, Lennar Austin, TX (September 2018 - December 2019)
● Schedule and monitor subcontractors to provide high quality customer service
● Manage light finish construction projects
● Train the process and key aspects of becoming a customer care representative Jerimi Bourland
2301 Sage Canyon Dr.
Cedar Park, TX 78613
**********@*****.***
Mathematics Instructor
Georgetown High School (GHS) Georgetown, TX (August 2016 – August 2018)
● Champion cross discipline meetings redesigning curriculum and instruction producing a 20% growth in student performance on curriculum based assessments.
● Improve student critical thinking and problem solving skills through research and implementation of Project Based Learning resulting in an average gain of 15% on test scores.
● Analyze student test scores and model data to identify trends, make predictions related to student achievement, and adjust instruction to meet individual learning needs. Stony Point High School (SPHS) Round Rock, TX (August 2008 – August 2016)
● Exceed expectations set for a classroom pilot program incorporating the use of technology with students to develop innovative teaching and learning skills necessary to prepare students for college and career.
● Surpass the math department in the number of high risk to advance students passing district and state assessments by 40%.
Certified Applicator, A+ Pest Control Liberty Hill, TX (April 2000 – Present)
● Improve customer satisfaction using data analysis to treat and resolve issues.
● Create action plans incorporating complex problem solving strategies and innovative techniques.
● Organize and prioritize schedules for self and team members.
● Collaborate with clients to provide quality customer service AWARDS and CERTIFICATIONS
● Construction Manager of the Month: June 2020 and October 2020
● Customer Care Representative of the Month: October 2019 and December 2019
● 10 Hour OSHA Certification
● Mathematics Professional Excellence and Achievement Award, SPHS
● AP and Pre AP certified
● Certified Mathematics 8th – 12th grade
● Structural Pest Control Certified Applicator
SKILLS
● Proficient in Safety Pro Software
● Proficient in Storm Pro Software
● Proficient in MS Office Suite to analyze and model data
● Proficient in BuildPro and Salesforce
● Expert use of advanced functions to model, solve, and predict the behavior of linear and non – linear systems REFERENCES Available upon request
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