Irena Gaston

York, PA *****

adyier@r.postjobfree.com

+1-717-***-****

Currently finishing my sophomore year heading into my Junior year for getting my Bachelors degree in IT with an emphasis in fraud/security.

Authorized to work in the US for any employer

Work Experience

Provider Claims Resolution Specialist

Cornerstone Adminisystems Inc. - New Cumberland, PA February 2023 to Present

Processing out of state claims, researching insurance, troubleshooting claims, fixing dirty claims, sorting and piecing together mail as related to claim status Electronic Banking Specialist

PeoplesBank, A Codorus Valley Company - York, PA

June 2021 to December 2022

Entering tickets for online software, working with our developers to implement new features with current product, troubleshooting connectivity and account issues, Servicing client accounts, processing loan/ mortgage payments, creating stop payments on clients accounts, mobile deposits, secure messages, changing demographics of account holders, etc

911 Dispatcher

Cumberland county communications - Carlisle, PA

May 2020 to June 2021

CPR certified EFD ETC EMD certified. Receiving and dispatching incoming emergent and non emergent phone calls. Running warrant checks, making phone calls to assist officers in their daily job functions as it pertains to the job they're on (ie calling on call district attorney/judge/cys/tow trucks/hospitals/ etc.) Keeping an accurate record of officers traffic stops, as well as mileage reports for when they're transporting.

Patient Services Specialist

Wellspan Health- York Hospital - York, PA

May 2018 to May 2020

Registering patients that present in the ED either by EMS or private vehicle. Verifying patient demographics/insurance and calling consults for providers. Receiving ambulances as they arrive. Making sure all necessary forms are completed

Dispatcher

York County - York, PA

July 2013 to October 2014

Customer Service/Emergency Services

I answered emergent as well as non emergent phone calls for police, fire, and emergency medical services

(ems). After determining which agency, if any, was needed I forwarded information to my partner(s) who then dispatched the appropriate personnel.

3rd Key/ Night Manager

Dollar General - York, PA

February 2012 to February 2013

Customer Service/ Management

I worked at Dollar General, first as a cashier then moved up to the night manager. I dealt with customer concerns, cashier duties, checking in vendors, filing invoices, creating schedules, doing payroll, as well as training new hires.

Full Time Mother

October 2007 to February 2012

Dispensing Optician

Vision Center LLC - York, PA

January 2007 to October 2007

I worked as a dispensing optician which basically meant that I helped people choose their eye wear needs; glasses, contacts, etc. This job focused primarily on customer service. I loved working there however I left to start a family.

Studio Manager

PCA National LLC - York, PA

December 2006 to January 2007

I was the studio manager at this portrait studio. I interacted with customers, photographed clients, created schedules, scheduled appointments, made follow up calls, and other customer service related services.

Education

diploma

York County High School

January 2001 to May 2001

William Penn Senior High

September 1999 to January 2001

Skills

• Customer Service (3 years)

• Microsoft Office (6 years)

• MS OFFICE (Less than 1 year)

• RECEPTIONIST (3 years)

• RETAIL SALES (3 years)

• Hospital

• Front Desk

• Front Office

• Call Center

• Epic

• Troubleshooting

Additional Information

SKILLS

Ability to type 70+ wpm

Intermediate with Microsoft Office

Customer Service Intermediate

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