Operations Specialist

WILLIAM ODENKIRK

************@*****.*** • 863-***-**** • Lakeland, FL with willingness to relocate within Florida Fast learner that thrives in challenging roles seeking clinical, sales or operations specialist / analyst position with opportunities for career progression Problem Solver • Adaptive Thinker • Self-Starter • Results Oriented • Team Player • Achiever Always learning and improving each day, I look forward to working with a team to help drive their success

Key Competencies

o Conceptual Thinking – streamlines, builds upon or otherwise improves existing processes o Communication - ability to direct small and large teams to complete and achieve short and long-term goals o Coaching and Development - demonstrated ability to coach and develop new leaders within my departments resulting in numerous promotions

o Accountability – consistent history of completing deliverables while driving day-to-day results o Leadership – ability to staff and train teams that consistently meet expectations Relevant Work Experience

Foreman

Mũv Moving Company Orlando, FL 05/2023- Present o Responsible for customer item safety and satisfaction, customer relationship building and rapport is essential to everyday success. Have generated multiple five star reviews as a result of superb performances.

o Manage a group of 2-8 individual contractors on expert moving techniques to ensure employee safety and optimum work performance. Key director in placement of labor and strategic moving capabilities. Area Manager

Amazon Auburndale, FL 04/2021 – 04/2023

o Responsible for directing up to 100 associates within pick and pack operations ensuring barriers are removed to optimize production, quality, and employee safety. o Achieved Singles Shift Outbound volume of 38,000 units during 2021 peak holiday season. o Collaborated with the Outbound Operations team to ensure volume and rate goals were met and shift was balanced.

o Championed Critical Pull Time (CPT) metrics, leading teams using direct communication to ensure customer expectations were met daily (multiple shifts with 0 CPT misses). o Creation of Physically Present Barcodes to scan priority items to enable virtual tracking. o Built a labor pool of associates trained in various process paths fulfilling critical roles of Outbound Operations.

Lead Server

Water Street Grille and Riverwalk Restaurants Yorktown, VA 04/2020 – 04/2021 o Recognition of “best upseller” achieving multiple biweekly periods of over $10,000 in sales, leading my workplace in gross sales.

o Given responsibility to direct side work among all food/drink servers and train new employees. Physical Therapy Internship

Drayer Physical Therapy Institute Harrisonburg, VA 01/2019 – 04/2019 o Assisted active physical therapists with diagnosing patients with the proper exercise prescription that best suited their rehabilitative needs and predisposition to exercise. References available upon request

Relevant Work Experience (continued)

Strength and Performance Internship

Rockland Peak Performance North Sloatsburg, NY 05/2018 – 08/2018 o Instructed and advised athletes on proper form during exercise and proper warm up techniques such as stretching, foam rolling, and dynamic movements. o Learned specific anatomical movements and deficiencies typical of baseball and hockey players, from the gym owner and head trainer.

Education

Combo Spine and Orthopedic Reconstruction and Trauma Program

Medical Sales College Charlotte, NC 06/2019 – 09/2019 o Trained in biologics, proper operating procedure, sales related to medical devices, common surgical procedures, and profiling of territories to help establish customer relationships (achieved A-) Bachelor of Science in Kinesiology with Minor in Physical Therapy

James Madison University Harrisonburg, VA 08/2015 – 08/2019 o Relevant Coursework: Physiology, Exercise Physiology, Statistics, Physics, Anatomy, Biology and Chemistry

References available upon request

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