Customer Service Administrative Assistant
Resume:
OVERVIEW
I am an overachiever who is empathic and outgoing. Over 10 years
of experience in customer service, data entry and leadership. I thrive on excelling and making sure every task is done with complete satisfaction at a high standard. I am currently seeking a position within a company where my skills can be most beneficial. QUALITY DATA SPECIALIST
T. Michele Coleman
https://www.linkedin.com/in/tyicha-coleman-209129279 *********@*****.***
EXPERIENCE EDUCATION
Quality Lead Specialist
02/2014 - 04/2023
Create training documents and manage work-floor.
Update daily reports using Excel. Research root
causes through Salesforce. Create PowerPoint
presentation to showcase during Quality meetings.
Promoted to Quality Lead in April 2018. Promoted to SMR (Subject Matter Resources) in September 2017.
Awarded Employee of the Month in July 2017.
Clayton State University
2008 - 2008
Continuing Education program.
Field of study: Interior Design Principles I.
Stratford Career Institue
2010 - 2010
Online class for Interior Decorating.
Field of study: Interior Decorating.
Customer Service Cashier
10/2009 - 02/2014
Assist customers with courtesy. Maintain a clean and functional work area while multi-tasking in a fast- paced environment. Prepare orders and operate cash register in a timely matter. Train new associates and restock area daily for inventory. Received a perfect score in April 2011 for Outstanding Customer Service during a Secret Shop. Awarded Employee of the Month in April 2011.
Robert E. Lee HS
1998 - 2002
Diploma received June 2002. Honored the
Leadership Enthusiasm Excellence award in
May 2002.
Field of study: Business Computers
Information Systems and Business
Professionals of America.
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