Joseph Meighan

Drexel Hill, PA *****

adyi9i@r.postjobfree.com

+1-215-***-****

IT Director /Network Engineer/ Systems Engineer - Over 15 years of experience designing, implementing and maintaining enterprise level data networks. Proven competency in analyzing key business requirements, identifying strengths and weaknesses, and developing innovative and creative solutions. Have extensive troubleshooting, and problem solving experience. Possess strong leadership, critical thinking, and communication skills. Excellent documentation and organizational competencies. To continue my career in Information Technology and utilize my knowledge and training in enterprise VMWare, Hyper-V, Networking (Routing and Switching), and Cyber Security (Firewall Management, Patch Management, Antivirus, etc.) environments. To continue learning and staying up to date on new Information Technology related hardware and software.

To provide excellent customer service and ensure that enterprise software and hardware are running properly and efficiently.

Work Experience

IT Director

Resources for Human Development - Philadelphia, PA February 2006 to October 2022

Responsible for the overall maintenance, support, security, and growth of an enterprise infrastructure spanning 14 states.

Managed the Infrastructure Team which included a team of 6 individuals. Worked with other departments, outside of IT, to determine and address their IT needs and requirements. Identified vulnerabilities, the need for upgrades, and opportunities for improvement. Proposed strategic solutions and recommended new systems and software. Built and maintained relationships with external advisors and vendors. Ensured reported issues were resolved in a timely manner. Provided second and third level support for network-based issues including virtual private networks, routed networks, enterprise backbone, storage area networks, and monitoring networks. Provided support for RHD’s storage area networks.

Developed solutions for site turn-ups in conjunction with the Technical Support Services team.

Worked in collaborative environment with all departments of the Business Technology Team (IT Procurement, CIO, Project Management, IT Infrastructure, Software Group, HRIS, EHR, ServiceDesk) to meet all technology needs for a national organization. Ensured efficient operation of the enterprise network and provide metrics using monitoring systems and related tools.

Worked with 3rd party vendors to develop new technologies aimed at improving key technologies like Video Conferencing, telephony, internet, content delivery, and disaster recovery/prevention. Assisted with the backup/restore of servers within the corporation. Briefly managed, then assisted daily the IT procurement and IT disposal processes. Maintained the enterprise’s Office 365 environment. Managed SSO environment using Okta.

Manager, Infrastructure Team

Resources for Human Development - Philadelphia, PA February 2014 to July 2019

# Provided values-based supervision, support, and guidance to direct reports; identified and created leadership and professional development opportunities to direct reports.

# Recognized the value of optimizing the potential of all staff and ensured that the organization onboarded, developed, and implemented healthy and productive practices.

# Promoted and supported a working environment consistent with the culture of RHD and RHD Values.

# Responsible for hires, terminations and progressive disciplinary actions.

# Led and directed the successful delivery of infrastructure design, systems integration, and product installation/customization services while ensuring that assigned projects adhere to the approved life cycle work patterns, standards, and procedures for solution delivery.

# Established and maintained contact with 3rd party technology vendors for support and concerns.

# Maintained all necessary documentation for the infrastructure including diagrams and standards of operating procedure (SOPs).

# Provided 3rd level support for RHD's storage infrastructure including the storage area network and integrated systems, including Office 365 maintenance.

# Assisted in security protocols for the enterprise along with the Security Analyst.

# Provided technical oversight of RHD's development and testing infrastructure.

# Utilized best practices and established protocols for the support, implementation, and configuration of infrastructure technologies.

Infrastructure Team Lead

Resources for Human Development - Philadelphia, PA March 2011 to January 2014

# Guide, Mentor, Escalation for infrastructure issues, leader for the Infrastructure Team. Motivated my teammates and inspired positive communication as we worked together to achieve goals.

# Handled the everyday duties of an Infrastructure Team Member also. Infrastructure Team Member

Resources for Human Development - Philadelphia, PA March 2009 to February 2011

Maintained the enterprise wide VMWare environment. Configured and maintained terminal services for remote access. Installed, configured and maintained the enterprise wide Active Directory, DNS, DHCP, and Group Policy servers.

Managed and configured the Enterprise Exchange Servers and their migration to Office 365.

Maintained Office 365 environment.

Installed, configured and maintained the enterprise Wi-Fi network. Created, configured, and maintained the enterprise Data Center. Configured and maintained monitoring and alerting software using PRTG. Automated and streamlined tasks by creating PowerShell scripts. Configured, deployed and managed network equipment including routers and switches. Configured and deployed telephony equipment.

Helpdesk

Resources for Human Development - Philadelphia, PA February 2006 to February 2009

# Configured, deployed and managed physical and virtual Windows servers at our programs.

# Configured, deployed and managed all networking equipment at our programs.

# Provided support for end users and responded to trouble tickets during and after normal work hours.

# Configured and maintained the Wifi at our programs.

# Provided troubleshooting and technical resolution enterprise wide. IT Technician

Qualxserv - Philadelphia, PA

June 2005 to January 2006

· Perform software/hardware troubleshooting and repair on Dell desktops and portables. IT Support/Help Desk

Contemporary Staffing Solutions - New Jersey

February 2005 to May 2005

• Contract with Experian Real Estate Services. Provided technical support and help desk responsibilities for clients, via phone, having trouble requesting or viewing credit reports from Experian through various softwares such as Calyx Point, Encompass, Elynk with Byte, Epass, and access through a secure web site. Education

Cittone Institute - Plymouth Meeting, PA, US

2001

Bachelor of Computer Science in Computer Science

Widener University - Chester, PA, US

2000

Skills

• IT Director /Network Engineer/ Systems Engineer

• VPN

• Azure

• VoIP

• Active Directory

• SAN

• Account management

• APC

• Analysis skills

• Authentication

• AWS

• Cisco routers

• ConnectWise

• Customer service

• Cybersecurity

• Debugging

• Dell servers

• HP servers

• DHCP

• DNS

• Desktop support

• Disaster recovery

• EMC vBlock

• EMC Avamar

• EMC Data Domain

• Firewall

• ESXi

• Fortinet

• FTP

• GPO

• Hyper-v

• IP networking

• IPsec

• ITGlue

• IT management

• IT Support

• Kaseya

• LAN

• LDAP

• Microsoft Office

• Microsoft Exchange

• Office 365

• Microsoft Teams

• Zoom

• Windows

• Server management

• Network administration

• HIPAA

• Network support

• Network monitoring

• Network management

• printer management

• remote access

• ruckus

• Scripting

• PowerShell

• servicenow

• skype

• Sonicwall

• Software deployment

• System administration

• VMWare

• vCenter

• MPLS

• Okta SSO

Certifications and Licenses

CompTIA Network+

MCSE

CompTIA A+

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