Customer Service General Manager
Resume:
Clarencella Johnson
DistrictManager
Houston, TX 77095
******************@*****.***
Seek a position as a DistrictManager in a growing Restaurant Brand were I can use my reputation, knowledge as well as my expertise in the restaurant industry. My innovative ideals of 35 years should help me in contributing in the growth of the restaurant. Authorized to work in the US for any employer
Work Experience
District Manager
WingStop - Houston, TX
August 2016 to Present
Oversees 6 locations one a daily bases
All my locations are 5 stars
• Leadership: Mentors all positions within the operational area to ensure a high level of engagement and success. Maintains availability for the development of all operational personnel. • Maintain Culture: Support, reinforce, and align decisions with Wingstop’s Culture. • Operational Assistance: Assists GMs to ensure restaurants are delivering the Done Right, On Time promise, and an exceptional Guest Experience.
• Training and Development: Trains and develops GMs and AGMs; manages career expectations for the management team; clearly conveys standards. • Manage Strategic Initiatives: Understands, defines, and delivers the purpose, requirements, and desired results of all Company programs. Leads his/her respective Operational Area in the execution of these programs. Directly accountable to, develops strategies & directs support of Restaurant Marketing, Area Training/Talent, and Recruiting Functions. • Leverage Support: Utilize FBO, Operations(QSC), and area support personnel to identify and mitigate any needs or gaps in current business practices. Lead support personnel in the planning, development, and implementation of operational improvement practices. • Develops and Manages Business Planning Processes: Works with the GMs and AGMs to develop, implement, and manage a business plan for Restaurants; analyzes external and internal environments to detect where improvements may be made and how those changes should be implemented. • Restaurant Marketing: Consult with field MKT support and Brand Partner to develop comprehensive sales-driving strategies, ensures effective execution of the Restaurant MKT Program and actively participates and engages with market-wide ACI activities. Drives awareness and makes recommendations [activity and spend] for improving restaurant performance to maximize sales while being smart in managing ROI of Marketing initiatives. • Brand Marketing: Effectively executes Brand MKT campaigns and strategies and provides direct influence over market-wide spend/ branding opportunities by representing market expertise to maximize brand exposure opportunities and ROI for those investments. • Financial Accountability: Maintains full responsibility for financial performance directly impacting area restaurant operations. Oversees the financial performance of his/ her team of MPs & GMs; performs financial analysis of individual restaurants and the district; makes recommendations for improvements. Accountable to all aspects of the restaurant EBITDAR – budget planning, management, and performance. • Financial Analysis: Analyzes business trends and financial data to assess and improve area performance, both operationally and financially. General Manager, Ihop
ACG TEXAS
October 2012 to August 2016
Clearly and, promptly communicating pertinent information to staff, such as larger Reservations or last minute changes.
Correctly calculating inventory and, ordering appropriate supplies within par levels Promoted a positive atmosphere and, went above and, beyond to guarantee each received exceptional food service
Led and, directed team member on effective methods, operations and, procedures Oversaw front of house personnel to maintain adequate staffing and, maintain overtime Created fun team building activities to engage staff in up-selling to meet revenue targets Greeted and, encouraged feedback from guests and, used feedbacks to implement positive change within the restaurant
Hiring, training, and, scheduling, of all FOH and, BOH team members New roll out menu execution, monitoring food quality, assuring food preparation matches company specifications, maintaining and, upkeep equipment keeping accurate records of food inventory and, training scheduling of kitchen staff.
General Manager/District Manager
SOUPER SALADS RESTAURANT - Houston, TX
July 2010 to October 2012
Souper Salad
• Excellent customer service, inventory, p& l's labor, food cost, audits, hiring, Supervised Up to 25 to 30 employees on a daily basis, knowledge of buffet style restaurant all you can eat salad bar and, soups, cash handling deposits, food ordering, procedures, payroll, schedule, supervised servers, cooks, prep., cooks daily, full service buffet style, meeting etc. Restaurant General Manager/ DistrictManager
Burger King - Houston, TX
May 1996 to July 2010
Excellent Customer Service, Inventory, P&L's bottom line sales, Monthly food cost, Audits, Hiring, Speed of Service, Schedules, Motivated and, Supervised 15 to 30 employed on a daily basis, Delegated responsibilities to employee and, Assis. Manager to meet company's Expectations, effectively communicate with vendors and, consistently met Quarterly and, sales goals, computer knowledge, ability to work in fast -pace Atmosphere, Training Procedures, input financial data for payroll, detail cleaning, Cash handling deposits, organize monthly staff meeting. Education
Some college
Skills
• LEADERSHIP SKILLS (10+ years)
• ORGANIZATION SKILLS (10+ years)
• TIME MANAGEMENT (10+ years)
• Aloha POS
• Restaurant Management
• Micros POS
• Upselling
• Management
• Payroll
• Labor Cost Analysis
• Forecasting
• Profit & Loss
• POS
• Budgeting
• Management (10+ years)
• Guest Services
• Customer service
• Recruiting
• Restaurant Experience
Certifications and Licenses
ServSafe
Additional Information
COMPUTER SKILLS
English • Basic computer skills, aloha, micros, radiant
• Professional Skills
• Excellent customer skills
• Organization skills
• Time management
• Leadership Skills
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