Customer Service Representative
Resume:
Taheera Hopkins
Newark, NJ 07103
Email:*.*********@*****.***
Phone: 201-***-****
OBJECTIVE: To obtain a position in an organization where I can apply my experience to assist with company growth.
SUMMARY: Excellent customer service skills, problem solving skills, dependable and reliable. Excellent interpersonal communication and team building skills, computer knowledge MS.
Excellent classroom management, leadership, children monitor, Special education experienced
EXPERIENCE:
Be Bold Academy- Maplewood, Nj. (2021-2023)
Daycare Teacher
Feeds, changes, and carries infants at the daycare center.
Provides updates to parents on children’s behavior and progress.
Makes sure daycare center is clean and organized.
Provides snacks and meals for children.
Ensures that children are safe and well behaved.
Designs craft projects and other creative activities for children to complete
Administers first aid when necessary.
Designs activities that help children learn alphabet and basic reading skills.
Arranges and oversees rest times or naptimes.
Administers care to sick children.
Contacts parents in the event of an emergency.
Answers parent inquiries.
Demonstrates patience and compassion.
Exhibits traits of a responsible and attentive person.
Demonstrates strong organizational skills.
Possesses knowledge of proper childcare techniques and early childhood development theory.
Is capable of applying childhood development theory to everyday activities and curricula
Demonstrates ability to communicate effectively with young children.
Exhibits strong leadership skills.
Demonstrates strong problem-solving skills.
Exhibits ability to think creatively and innovatively when designing activities.
Demonstrates strong interpersonal skills
Newark Public Schools- Newark, NJ (2015-2021)
Per Diem Teacher Aide
provide direct aide to teachers and other certificated staff members
Operate and care for equipment for students with special needs as required
Assist the teacher in the supervision of children who have physical and/or emotional disabilities
Assist students with basic needs such as eating and personal hygiene as needed
Assist with all instructional and non-instructional tasks as assigned by the teacher
Devils Arena- Newark, NJ (2012- 2017)
Guests Service Representative
Ushering
Scanning tickets as guests enter the facility
Showing guests to their seats
Provide assistance to guests and answer their questions
Assist with collecting lost and found items
Assist with finding lost guests
Providing wheelchair escorts during events
Provide listening devices during events
Armor Security - Elizabeth, NJ (2010-2011)
Security Officer
● Monitored and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
● Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
● Called police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Answered alarms and investigate disturbances.
● Circulated among visitors, patrons, or employees to preserve order and protect property.
Rite Aid- Newark, NJ Temp position (2009)
Cashier
● Received payment by cash, check, credit cards, vouchers, or automatic debits.
● Issued receipts, refunds, credits, or change due to customers.
● Assisted customers by providing information and resolving their complaints.
● Greeted customers entering establishments.
Humane Concepts Healthcare – Union, NJ Temp Position (2008)
Receptionist
● Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
● Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
● Transmitted information or documents to customers, using computer, mail, or facsimile machine.
Babies R US- Union, NJ (2007-2008)
Sales Associate
● Greeted customers and ascertain what each customer wants or needs.
● described merchandise and explain use, operation, and care of merchandise to customers.
● Recommended, select, and help locate or obtain merchandise based on customer needs and
EDUCATION:
Essex County College: Newark, NJ – General Science (2012-Present)
Star Technical Institute: Newark, NJ – Medical Assistant (2007-2008)
Contact this candidate