Property Manager Customer Service

Lahoma A. Long*** Spring Hollow Dr Saginaw TX ****1 817-***-**** **********@*****.***

ProfileDedicated Community Manager with over 20 years in the property management industry. Proven ability to manage teams and work directly with vendors. Strong written and verbal communication skills encourage positive relationships with renters and prospective tenants. Strong but empathic management practices encourage employee loyalty. Well capable of maintaining working order of facilities and enforcing community policies. Results oriented professional with a record of success — Strong organizational skills — Demonstrated ability to identify process improvements and utilize data to identify productivity opportunities — Executes responsibilities with a sense of urgency — Exhibits mature business judgment and professionalism

Highlights of Expertise:

Challenge and Conflict Resolution

Hiring, Training & Coaching

Owner & Investor Relations

Safety & Building Code Compliance

Budget Creation and Implementation

Market Research & Analysis

Vendor Selection and Management

Process & Standards Improvements

Experience

Avondale Apartments, Haslet, TX

Assistant Property Manager, September 2022-Current

oResponsibilities include basic bookkeeping to keep track of funds efficiently and maintaining relationships between current and prospective tenants.

oManage budgets, accounts, rent collections and tenant notices.

oResponsible for the day-to-day operations of the property. I will work directly with tenants to resolve issues, show properties and take care of administrative duties around the office.

Worthington Point Apartments, Crowley, TX

Property Manager, April 2017 – August 2022

oProvide excellent customer service, listen respectfully to tenant complaints, promptly make improvements or recorded suggestions when appropriate, reducing tenant turnover by 15%.

oMaintained on-call availability for emergencies. Responded to tenant needs during and after hours, including but not limited to electrical, plumbing, and water damage issues.

oPersuasive and creative flair with exceptional attention to detail.

oMotivated, encouraged and coached a team of 7 specialists to effectively market, lease and operate at all levels. Built and maintained a thriving community that catered for resident services needs and expectations.

oManaged the physical and financial performance of the property in accordance with the estimated budget.

American Association of Professional Landmen, Fort Worth, TX

Education Events Planner, May 2010 – April 2017

o Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants and resolution of any problems.

o Inspect event facilities to ensure that they conform to customer requirements.

o Consult with customers to determine objectives and requirements for events such as meetings, conferences and conventions.

o Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets and review of administrative procedures and event progress.

Horizon Apartment Staffing, Arlington, TX

Office Manager, April 2001 – May 2010

o Managed office and contacted potential clients for staffing needs.

o Planned, administered and controlled budgets for contracts, equipment and supplies.

o Monitored the facility to ensure that it remains safe, secure and well maintained.

o Interviewed and placed new employees for appropriate jobs and responsibilities.

Walden Residential, Arlington, TX

Assistant to Senior Vice President/ Assistant Property Manager, Jul 1997 – Sep 2000

oPrepare invoices, reports, memos, letters, financial statements and other documents using word processing, spreadsheet, or presentation software.

oAnswer phone calls and direct calls to appropriate parties or take messages.

oRead and analyze incoming memos, submissions and reports to determine significance and plan of distribution.

oPerform general office duties, such as ordering supplies, maintaining records management database systems and performing basic bookkeeping work.

Education and TrainingLamar High School, Arlington, TX, May 1990

PesoniFest — Fast-paced and in-depth training on membership software

Yardi, Onesite, Bluemoon, Word, Excel

ReferencesZack Sher, Regional Property Manager, 310-***-****

Greg McGinnis, Regional Property Manager, 407-***-****

Sherry Sims, Property Manager, 817-***-****

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