Customer Service Representative
Resume:
DeNesha Terry
adyi5g@r.postjobfree.com
Skills
• Microsoft Office
Suite
• Team Player
• Quick Thinker
• Customer
Focused
• Competitively
Driven
Memberships
Toastmasters
References available
upon request.
Objective
Compassionate innovator with 10 years of experienced as an Administrative Professional. I believe that my life skills have armed me with the ability to influence people and create a trusting relationship to accomplish tasks and overcome, or at least, minimize challenges. I always take initiative, anticipate needed actions, and display perseverance in accomplishing assignments. I am seeking an opportunity in a professional environment where I can challenge and increase my experience, knowledge and leadership qualities. Employment History
Consultant
2022- 2023 Ashaun
Answer inbound calls or make outbound calls. Provide solutions to complaints or issues from customers or clients.
Partnered with the Executive Management team to review and improve the current business processes
Managed administrative server functions, including creating service tickets for daily work orders
Business Consultant (Remote)
2019- Currently Elite Consulting, LLC, Downtown Memphis
Establish methods for testing business applications and create templates for reports used to monitor application effectiveness
Submit regular reports to management team about company health and new initiatives in progress.
Partnered with the Executive Management team to review and improve the current business processes
Customer Service Representative
2014-2018 Crye-Leike, Cordova, TN
Handles incoming calls or inquiries from prospective customers or clients
Assists customers effectively by solving customer disputes
Provides customer additional information or explains services Customer Service Representative
2014-2016 A.P.I Surveillance, Memphis, TN 38103
Attained a 97% customer satisfaction level through demonstration of highly effective query response and problem resolution strategies
Handled inbound calls and provide one-call resolution to problems reported
Forwarded client complaints to the concerned departments
Contact this candidate