Customer Service Representative

KATHLEEN LEWIS

*** *** ****, *******, *********, 37055, US 602-***-**** adyi5e@r.postjobfree.com

Proficient at listening to customers, meeting productivity goals, and staying current on company offerings.

Empathy, dependability, and enthusiasm for customer satisfaction. Excellent conflict resolution and multitasking skills. Excellent communicator with [5] years of experience as a Customer Service Representative in high-volume call centers.

Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.

Complaint resolution

Professional telephone demeanor

Recordkeeping strengths

Computer proficient

Account management

Communication skills

1985

GED Jefferson Vocational Jefferson, OH

General Studies

Some college (No degree) Customer Service Rio Salado College Tempe, AZ May 2015

5/18 to 1/23

Call Center Customer Service Representative Valley Servicing Gilbert, AZ Followed company policies and scripts to ensure that call-time and quality standards were met on a consistent basis.

Documented and detailed calls and complaints using the call center's CRM database. Answered over [ 80-100] calls per [shift ] to meet the fast-paced call center demands.

Worked With a Team and As a Team Lead to Develop Efficient customer service. Represented Several Creditors and managed Patrons accounts. 6/17 to 5/18

Customer Service Representative Lexington Law Phoenix, AZ Handle 80+ Inbound Call/ Outbound calls per day.

Provided each customer with exceptional service by listening to their concerns and answering their questions.

Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.

Handle Billing Issues / Payment Postings and Collections. Provide Credit Repair Disputes to the Bureaus and Credit Repair Agencies. Professional Summary

Skills

Education

Work History

Contact this candidate