Customer Service Mobile Device
Resume:
CONTACT ME
EDUCATION
Moh, Tibbay Wala, PO Khas,
Kanban Wala Tehsil Daska,
District Sialkot.
**************@*****.***
University of the Punjab, Wazirabad.
Punjab College of Commerce, Wazairabad.
Sir Syed Pilot High School, Wazairabad.
Bachelor of Commerce
Intermediate of Commerce
Matric (General)
2017 - 2018
2012 - 2013
2011 - 2012
SKILLS
Software Skills
Emails
Advanced
Computer Skills
Presentations
Microsoft Office
WORK EXPERIENCE
REFERENCES
Own Business l South Africa 2019 - 2023
Oversee the daily operations of a busy mobile shop, specializing in the sales and repair of mobile devices and accessories.
Manage a team of sales associates, providing training, coaching, and performance evaluations to ensure excellent customer service and achieve sales targets. Develop and implement effective sales strategies to drive revenue growth and increase market share.
Maintain strong relationships with mobile device manufacturers and suppliers to ensure a diverse and up-to-date product inventory.
Conduct regular market research to stay informed about the latest mobile trends, competitor activities, and customer preferences.
Monitor and analyze sales data, identify trends, and make data-driven decisions to optimize product assortment and pricing strategies. Collaborate with the marketing team to plan and execute promotional campaigns, both online and offline, to attract new customers and retain existing ones. Ensure the mobile shop is well-stocked with the latest devices, accessories, and spare parts, and maintain accurate inventory records.
Coordinate with the repair technicians to ensure efficient and timely mobile device repairs, providing customers with reliable service and a quick turnaround time. Handle customer inquiries, complaints, and warranty claims, resolving issues promptly and ensuring high levels of customer satisfaction. Implement and enforce store policies and procedures, including cash management, security measures, and health and safety regulations. Will be furnished if required.
ASIM ADEEL CHEEMA
LANGUAGE
English
Urdu/ Hindi
Fluent
Fluent
CAREER OBJECTIVE
To be a part of a reputable orgazniation offering challenging careers which will put my qualities and skills into a test and help me accomplished its targets with optimum level of accuracy determination and excellence.
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