Data Entry Clerk

CURRICULUM VITAE

EDGAR PETROS PHIRI

C/O MR JOSEPH NKOSI

MINISTRY OF TOURISM

P/BAG 326

LILONGWE

Email : ***********@*****.***

Cell : +265-***-***-***

:+265-*********

EDUCATION: Certified Cisco Networking Associate CCNA, Lilongwe Technical Malawi School Certificate of Education (MSCE), Chipasula secondary school

LANGUAGES: English & Chichewa – fluent

EXPERIENCE SUMMARY

I have three years of experience in Data entry, customer service and a year in Administration. I have exceptional experience working both as a technical person, team member as well as a team leader providing leadership to teams in busy environments. I am sober-minded, a good decision maker with solid organizational skills, able to multitask and meet deadlines. I am honest with a high level of discretion and integrity in every area of my life and able to think analytically and solve problems. Emotional intelligence, good oral and written communication skills and outstanding computer skills, complement my hands-on approach. PROFESSIONAL EXPERIENCE

1 Pannar Seed Malawi (2013 – 2015)

Position: Data Entry Clerk

Duties: Data capturing

Preparing coupon data reconciliation

Balancing reconciled data

Submitting reconciled data to DFID

Any other duties assigned by management

2 Raised for a Purpose Ministry

Position: Branch Administrator

Duties: Cleaning, compiling and Submitting branch reports Updating branch Pastor’s meetings and travel calendar Capturing church growth data

Doing monthly and weekly standard and operational budgets Any other duties assigned

3 mHub

Position: Data Entry Clerk

Duties: Capturing CCJP and NICE data

Working with community based personnel using MASO ATHU app Any other duties assigned by management

4 Electricity Supply Cooperation Of Malawi (ESCOM) Position: Call Centre Agent

Duties : Attending to customer complaints through calls and emails Updating section calendar for easy fault tracking

Logging fault complaints in inCRM

Managing fault complaint in Customer Management System (CMS) and Customer Relations Management (CRM)

Forwarding complaints to respective sections

Monthly fault Data reporting

Key Areas of Competence

- Documentation & Reporting

- Social Media analyst

- Computer Software packages (including Microsoft Office, WordPress )

- Team work

- Problem solving skills

Referees

Mr. Paul Chakumanika Mrs. Monica Ndalama Mr. Isaac Chalira Pastor Marcus Daniel Administrator Operations Officer Call Centre Supervisor Chief Operations Officer Pannar Seed Mw mHub Mw ESCOM Mw Raised for a Purpose P.o. box 40536 P.o. box 1689 P.o. box 2047 Private Bag 5210 Lilongwe Lilongwe Lilongwe Blantyre

Cell: 999 41 28 48 Cell: 992 60 81 13 Cell: 888 51 16 11 Cell: 999 91 39 31

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